Administrator

1 day ago

Sunderland, United Kingdom Amtivo Group ltd Full time

**Job Title**: Administrator
**Location**: Sunderland
**Reporting To**: Service Delivery Director

**Role type**: Permanent

**Salary**: Up to £25,000 DOE

**Key skills**: Administration / Customer Service / Database Management / Microsoft Office

**Job Purpose**

We are looking for a dedicated Administrator to join our Service Delivery team. This role provides crucial administrative support across multiple departments, from Operations and Planning through to Complaints. You will act as the first point of contact, ensuring seamless communication and contributing to the efficiency of our service delivery.

**Key Responsibilities**
- **First Point of Contact**: Handle incoming calls for the service delivery team, transferring calls to the correct team member or recording messages accurately.
- **Database Management**: Maintain and update databases, following up on missing information as needed.
- **Adaptable Support**: Demonstrate flexibility by assisting with various tasks based on business and operational requirements.

**Skills & Knowledge**
- **Proficiency in Microsoft Office**: Experience using Word, Excel, and Outlook is essential.
- **Effective Communication**: Strong written and verbal skills, with the ability to communicate confidently with a diverse range of clients, including vulnerable individuals.
- **Customer Service**: Ability to handle client interactions tactfully, balancing empathy with assertiveness when necessary.

**Context and Impact**

As the Administrator, you will:

- Play a vital role in supporting the Service Delivery team by handling customer enquiries efficiently and improving team workflow.
- Build and maintain strong working relationships with both internal and external stakeholders.
- Monitor and report system and process issues, ensuring they are highlighted for improvement.

**Competencies**
- **Approachability & Resilience**: Personable and confident, able to inspire trust and set an example for others.
- **Passion for Service**: Enthusiastic about our work and able to convey that passion to others, both internally and externally.
- **Collaboration**: Works well across teams, breaking down barriers and fostering effective teamwork.
- **Proactivity**: Anticipates and addresses the needs of colleagues and clients, taking initiative to support them.
- **Attention to Detail**: Diligent in raising and addressing queries with stakeholders to ensure accurate and complete information.

**How to Apply**:

- At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best._

**Job Types**: Full-time, Permanent

Pay: £22,880.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (required)
- Database management: 1 year (preferred)

Work Location: Hybrid remote in Sunderland, SR5 2TH

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