Administrative Support

**About European Thermodynamics Ltd (ETL)**:
European Thermodynamics Ltd (ETL) is a small, privately owned business specializing in thermal management solutions for the electronics, automotive, medical, and industrial sectors. With a growing in-house manufacturing capability and new product launches, ETL is expanding its global presence. The company operates a small office and warehouse from Lutterworth, is seeking an **Administrative Support & Sales Coordinator** to join our team and assist with various office and warehouse-related tasks to help the company expand it’s capacity to deal with customer orders.

**Role Overview**:
This is a varied, office-based role, primarily focused on general administration and supporting in the office, and warehouse. You will be involved in helping with preparing orders including some periods of labelling, bagging and packing customer inquiries, processing orders, assisting with inventory management, and performing general office duties. The role will require strong organizational skills, attention to detail, and the ability to multi-task efficiently in a busy environment.

**Key Responsibilities**:
As the Administrative Support & Sales Coordinator, your duties will include but are not limited to:

- **Order Processing & Inventory Management**:

- Entering customer orders into the system, ensuring accuracy and timely processing.
- Picking and packing parts for orders, ensuring orders are ready for dispatch.
- Liaising with warehouse staff to manage stock levels, organize deliveries, and coordinate shipments.
- Maintaining accurate records of customer orders, inventory, and deliveries.
- **Customer Service**:

- Answering phone calls and responding to customer queries in a timely and professional manner.
- Greeting and assisting customers and visitors to the office.
- **General Office Administration**:

- Assisting with general office administration, including filing, document management, and data entry.
- Supporting the sales function with administrative tasks such as order processing and CRM updates.
- Managing and updating the company’s CRM system to ensure customer information and order statuses are current.
- **Logistics and Coordination**:

- Coordinating the timely dispatch of customer orders and liaising with third-party logistics providers where necessary.
- Managing and updating internal systems to track order status and customer interactions.
- Contributing to continuous improvement efforts in both sales and warehouse operations.

**Requirements**:

- Previous office or administrative experience, ideally within a customer-focused environment.
- Ability to handle a variety of administrative tasks and operate efficiently in a fast-paced environment.
- Good verbal and written communication skills.
- Basic knowledge of inventory management, order processing, and packing procedures.
- Proficiency in MS Office (Word, Excel, Outlook) and experience with CRM and ERP systems (experience with Dynamics 365 or similar is a plus).
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team, with a flexible attitude to support other departments when needed.
- A customer-focused, positive, and pro-active attitude.
- GCSE English and Maths (Grade C or above) as a minimum; further qualifications in business administration or a related field are an advantage.

**How to Apply**:
**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 18 months

Pay: £25,000.00 per year

Expected hours: 25 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: ETL-ASSC