Customer Relationship Administrator
2 weeks ago
As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.
**Main Responsibilities**:
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
**Your skills & experience**
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Attention to detail.
- Willingness to learn our products.
**About you**
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Pay: From £24,500.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Abingdon OX14 4SD
Expected start date: 01/04/2025
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