Customer Relationship Administrator

7 days ago

Abingdon OX SD, United Kingdom Crowcon Detection Instruments Ltd Full time £24,570 per year

As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.

Main Responsibilities:

  • Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
  • Providing sales support to Customer Relationship Executives (CRE's).
  • When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
  • Managing team mailboxes, assigning emails to the relevant team members.
  • Providing excellent customer service support via phone and email.
  • Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
  • Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
  • Updating the ERP and CRM systems as required to assist the smooth running of the department.

Your skills & experience

  • Good communication skills in both writing and verbal form.
  • Methodical approach to problem solving.
  • Ability to navigate ERP and CRM systems effectively. (Training will be provided)
  • Flexible attitude to work.
  • Attention to detail.
  • Willingness to learn our products.

About you

  • You inspire with your passion and values.
  • You are culturally sensitive.
  • You are a collaborative team player.
  • You are straightforward and have no interest in politics.
  • You are curious and disrupt the status quo.

Company benefits:

  • Generous company pension (up to 10.5% matched on a sliding scale)
  • Hybrid working
  • Company shares
  • Health cashplan (Medicash)
  • Eyecare scheme (with Specsavers)
  • Corporate life insurance
  • 25 days holiday
  • Your birthday off (after 1 year of service)
  • 3 days holiday purchase
  • 14 weeks paid maternity, paternity, adoption leave
  • Cycle to work scheme
  • Subsidised annual bus pass
  • Annual train ticket payment scheme
  • Employee assistance programme
  • Learning and development opportunities
  • Free parking and subsidised EV charging points
  • Salary sacrifice car leasing

Don't have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you're excited about this role as the next step of your career, but you don't feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

Job Types: Full-time, Permanent

Pay: £24,570.00 per year

Work Location: Hybrid remote in Abingdon OX14 4SD

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