Apprentice Administrator

2 weeks ago

Peterborough, United Kingdom The Hyde Group Full time

**Peterborough**

**£22,500**

Hyde is looking to recruit an apprentice Administrator.

Are you passionate about engaging with customers and enhancing their experience? Do you have excellent communication and administrative skills? We are currently seeking a motivated and enthusiastic individual to join our team as an Apprentice Customer Involvement Administrator at Hyde.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

**Responsibilities**
- Manage the administration inbox/calendar, ensuring that all enquiries are dealt with effectively and in a timely manner.
- Support the Customer Involvement team in organizing and coordinating customer engagement activities, such as resident meetings, focus groups, surveys, and events.
- Assist with the management of customer feedback, ensuring timely and appropriate responses are provided.
- Help maintain accurate records and databases of customer involvement activities and participants.
- Coordinate logistics for customer involvement events, including venue bookings, refreshments, and equipment setup.
- Collaborate with internal departments to gather and share relevant information, ensuring effective communication and engagement with customers.
- Respond to customer inquiries and requests for information, providing prompt and helpful assistance.
- Help organise local customer involvement meetings and activities.
- Support training, mentoring and development for resident volunteers and groups.
- Collate, record, and monitor all customer involvement activities.

**Requirements**:

- Strong interpersonal and communication skills, with the ability to interact professionally with customers and colleagues.
- Excellent organizational and administrative skills, with a keen eye for detail.
- Proficiency in using Microsoft Office suite (Word, Excel, Outlook).
- A customer-focused attitude, with a genuine interest in building positive relationships and enhancing customer experience.
- Effective time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- A positive attitude, willingness to learn, and openness to feedback.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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