Tenancy Sustainment Officer

2 weeks ago


Liverpool, United Kingdom Torus Group Full time

The Tenancy Sustainment Team sit within the Neighbourhoods Team working alongside the Neighbourhood Officers. Their role is to assist Torus tenants who are at risk of failing their tenancy. The Tenancy Sustainment Team can offer support to tenants who may be experiencing difficulty to maintain their tenancy. They offer one to one support to help them manage their tenancy successfully, improve health and wellbeing and ensure the correct support is in place to meet their needs.

**This is an important role in which you will**:
Undertake an assessment of need for tenants who may be at risk of tenancy failure

Identify triggers to non-payment of rent and agree interventions to minimise risk of tenancy failure

Manage a caseload to promote independent living and sustainment of tenancies

Make referrals to specialist partners to meet the customers needs

Build a rapport with clients whilst maintaining professional boundaries

**To be successful in this role you will**:
Be flexible, adaptable and innovative in your approach to service delivery

Have evidence of working in the housing and or social care sector

Have experience of working and engaging with people and families with multiple and complex needs

Have a track record of completing assessments, support plans and managing a caseload

Experience of multi-agency working

Experience of crisis management



  • Liverpool, United Kingdom Torus Group Full time

    The Tenancy Sustainment Team sit within the Neighbourhoods Team working alongside the Neighbourhood Officers. Their role is to assist Torus tenants who are at risk of failing their tenancy. The Tenancy Sustainment Team can offer support to tenants who may be experiencing difficulty to maintain their tenancy. They offer one to one support to help them manage...


  • Liverpool, United Kingdom Torus Group Full time

    We’re looking for a **Tenancy Sustain Officer** to join our dedicated Tenancy Sustainment Team, helping residents achieve financial independence, stability, and wellbeing. As a Tenancy Sustain Officer, you’ll provide tailored advice, guidance, and practical support to tenants and families facing challenges in maintaining their tenancies. You’ll play a...


  • Liverpool L, United Kingdom Torus Group Full time £28,000 - £35,000 per year

    We're looking for a Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team, helping residents achieve financial independence, stability, and wellbeing. As a Tenancy Sustain Officer, you'll provide tailored advice, guidance, and practical support to tenants and families facing challenges in maintaining their tenancies. You'll play a key role...

  • Tenancy Officer

    7 days ago


    Liverpool, United Kingdom hays-gcj-v4-pd-online Full time

    We're looking to recruit a proactive Tenancy Officer in Liverpool to support our social housing client on a temporary contract until December 2025. This is a full-time role, working 37 hours per week, office-based. You'll be responsible for handling a range of housing processes, from tenancy changes and mutual exchanges to succession claims and permission...


  • Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is looking for a passionate, energetic Sustainability Officer, to help lead our sustainability strategy, ensuring continual reduction of energy usage, carbon footprint and achieve our net-zero goals. This new role demonstrates Cobalt’s commitment responding to climate change challenges, alongside forming part of our wider investment into...

  • Hybrid Income

    6 days ago


    Liverpool, United Kingdom Riverside Full time

    A housing association in Liverpool seeks an Income and Administration Officer to provide income management advice and support to customers. The ideal candidate will work collaboratively to help sustain tenancies and increase rental income. Applicants should have experience working with vulnerable groups and possess excellent communication skills. The role...


  • Liverpool, United Kingdom Onward Homes Full time

    Tenancy Support Specialist **Full Time Salary** - £34,900 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Merseyside **Location** - Watson Building, 4 Renshaw Street, Liverpool, L1 2SA **Contract Type** - Secondment or Fixed Term Contract **Contract Duration** - 8 Months until end of July 2025 **Job Type** - Community Services,...


  • Liverpool, United Kingdom Torus Group Full time

    Torus is seeking a dedicated and community-focused **Neighbourhood Housing Officer**to join our team in Liverpool. As a key figure in managing a designated “patch” of housing stock, you will provide essential housing management services, fostering strong relationships between tenants and Torus. This role places you at the forefront of tenancy management,...


  • Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**:Leasehold and Tenancy Services Officer **Contract Type**:Permanent **Salary**:£33,487 per annum (£36,850 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week, full time **Working Pattern**:Monday - Friday **Location**:Liverpool, Speke, Estuary Boulevard **The difference you will make as a...

  • Housing Officer

    2 weeks ago


    Liverpool, United Kingdom hays-gcj-v4-pd-online Full time

    We're looking to recruit a Housing Officer in Liverpool on a temporary basis initially for 3 months until December 2025. You'll be responsible for managing your own patch of properties and act as the key point of contact for tenants. Key responsibilities: Deliver high-quality housing, tenancy and estate management servicesCarry out tenancy audits and home...