Tenancy Sustain Officer

1 week ago


Liverpool, United Kingdom Torus Group Full time

We’re looking for a **Tenancy Sustain Officer** to join our dedicated Tenancy Sustainment Team, helping residents achieve financial independence, stability, and wellbeing. As a Tenancy Sustain Officer, you’ll provide tailored advice, guidance, and practical support to tenants and families facing challenges in maintaining their tenancies. You’ll play a key role in preventing homelessness, empowering residents to live independently, and connecting them with services that improve their quality of life. Every day will be different from supporting people with financial or mental health challenges to helping them access essential services, manage their homes, and feel confident about their future.

**What You’ll Be Doing**:

- Support tenants at risk of tenancy failure through early intervention and practical help.
- Provide advice on housing, welfare benefits, budgeting, and wellbeing.
- Work with partner agencies to address issues like financial hardship, hoarding, or domestic abuse.
- Conduct needs assessments and develop personalised support plans.
- Record outcomes and progress in case management systems.
- Participate in multi-agency meetings and represent Torus in the community.

**What We Are Looking For**:

- You’ll bring empathy, resilience, and strong communication skills, along with experience in housing, social care, or support services. You’re passionate about making a positive difference and thrive in a role where no two days are the same.
- Experience working with individuals or families with complex needs.
- Strong knowledge of welfare benefits and tenancy management.
- Understanding of safeguarding, risk management, and multi-agency working.
- Ability to manage your own caseload and prioritise effectively.
- Commitment to equality, diversity, and inclusion.
- A relevant professional qualification (or willingness to work towards one) is desirable.

**Interview Process**:
**Additional Information**:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit for Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s



  • Liverpool, United Kingdom Torus Group Full time

    The Tenancy Sustainment Team sit within the Neighbourhoods Team working alongside the Neighbourhood Officers. Their role is to assist Torus tenants who are at risk of failing their tenancy. The Tenancy Sustainment Team can offer support to tenants who may be experiencing difficulty to maintain their tenancy. They offer one to one support to help them manage...


  • Liverpool, United Kingdom Torus Group Full time

    The Tenancy Sustainment Team sit within the Neighbourhoods Team working alongside the Neighbourhood Officers. Their role is to assist Torus tenants who are at risk of failing their tenancy. The Tenancy Sustainment Team can offer support to tenants who may be experiencing difficulty to maintain their tenancy. They offer one to one support to help them manage...


  • Liverpool L, United Kingdom Torus Group Full time £28,000 - £35,000 per year

    We're looking for a Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team, helping residents achieve financial independence, stability, and wellbeing. As a Tenancy Sustain Officer, you'll provide tailored advice, guidance, and practical support to tenants and families facing challenges in maintaining their tenancies. You'll play a key role...

  • Tenancy Officer

    7 days ago


    Liverpool, United Kingdom hays-gcj-v4-pd-online Full time

    We're looking to recruit a proactive Tenancy Officer in Liverpool to support our social housing client on a temporary contract until December 2025. This is a full-time role, working 37 hours per week, office-based. You'll be responsible for handling a range of housing processes, from tenancy changes and mutual exchanges to succession claims and permission...


  • Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is looking for a passionate, energetic Sustainability Officer, to help lead our sustainability strategy, ensuring continual reduction of energy usage, carbon footprint and achieve our net-zero goals. This new role demonstrates Cobalt’s commitment responding to climate change challenges, alongside forming part of our wider investment into...

  • Hybrid Income

    6 days ago


    Liverpool, United Kingdom Riverside Full time

    A housing association in Liverpool seeks an Income and Administration Officer to provide income management advice and support to customers. The ideal candidate will work collaboratively to help sustain tenancies and increase rental income. Applicants should have experience working with vulnerable groups and possess excellent communication skills. The role...


  • Liverpool, United Kingdom Onward Homes Full time

    Tenancy Support Specialist **Full Time Salary** - £34,900 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Merseyside **Location** - Watson Building, 4 Renshaw Street, Liverpool, L1 2SA **Contract Type** - Secondment or Fixed Term Contract **Contract Duration** - 8 Months until end of July 2025 **Job Type** - Community Services,...


  • Liverpool, United Kingdom Torus Group Full time

    Torus is seeking a dedicated and community-focused **Neighbourhood Housing Officer**to join our team in Liverpool. As a key figure in managing a designated “patch” of housing stock, you will provide essential housing management services, fostering strong relationships between tenants and Torus. This role places you at the forefront of tenancy management,...


  • Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**:Leasehold and Tenancy Services Officer **Contract Type**:Permanent **Salary**:£33,487 per annum (£36,850 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week, full time **Working Pattern**:Monday - Friday **Location**:Liverpool, Speke, Estuary Boulevard **The difference you will make as a...

  • Housing Officer

    2 weeks ago


    Liverpool, United Kingdom hays-gcj-v4-pd-online Full time

    We're looking to recruit a Housing Officer in Liverpool on a temporary basis initially for 3 months until December 2025. You'll be responsible for managing your own patch of properties and act as the key point of contact for tenants. Key responsibilities: Deliver high-quality housing, tenancy and estate management servicesCarry out tenancy audits and home...