It4u Technology Officer

**IT4U**

IT4U is Warwickshire Vision Support’s IT training service for visually impaired people in Warwickshire. Through our Technology Officers and volunteer team, we deliver 1:1 sessions to people living with sight loss based upon their personal learning goals.

We aim to understand service users technology needs and demonstrate devices that meet them. We assist visually impaired people to use their smart phones, tablets and laptops by adjusting accessibility settings, support with apps and how to use speech and voice feedback.

Training is delivered in our Vision Support Centres across Warwickshire: Leamington, Stratford, Southam, Kenilworth, Alcester, Shipston, Rugby, Nuneaton, Coleshill, Bedworth and Atherstone. We may also provide support from the charity head office in Warwick. Support may also be provided online or over the telephone. In occasional instances, support may also be required in the person’s residence.

**Job Purpose**

**This role will require initial flexibility including availability for training on Mondays and Tuesdays. However, following induction, days worked will mostly be Wednesday, Thursday and Fridays.**
- To be jointly responsible for all IT appointments
- To deliver IT Training using a range of smart phones, tablets and laptops.
- To train and support a group of IT volunteers to help deliver training.
- To be jointly responsible for the promotion and development of the service in Warwickshire.
- To respond to changes in need and technology to ensure that the goals of the service are achieved
- Within a small charity such as WVS you will be expected to see yourself as part of a team and be prepared to support and contribute to all activities as required.
- To be responsible for ensuring that records and data are maintained in order to meet the requirements of the WCC Contract and GDPR.

**Key Tasks**
- To work with current Technology Officer in order to take on the existing service, own and grow it within North Warwickshire
- To be responsible for IT appointments in Rugby, Nuneaton, Coleshill, Bedworth and Atherstone support centres as well as cover for the South
- To be willing to attend social clubs and offer flexibility in terms of service delivery i.e. if a client is able to meet online or if a solution can be offered over the telephone then offer this as an alternative - explore all options if a support centre is a difficulty.
- Undertake the training and support of IT Volunteers.
- To create training programmes to enable visually impaired people to access online services on a range of smart phones, tablets and laptops.
- To undertake assessment and training of visually impaired people.
- You will record Assessments, Entry/Exit Questionnaires and Outcomes Forms in line with the requirements of the organisation.
- To recommend/identify which pieces of equipment and software would best meet the needs of our service users
- To keep abreast of developments in IT equipment and make recommendations for purchases for the good of the service.
- Process referrals from visually impaired people who wish to receive the IT service.
- To organise and present IT training sessions at Vision Support centres using the IT volunteers as required.
- Undertake all clerical tasks required for the post including
- Dealing with correspondence with volunteers, venues, other service providers etc
- To keep all records and reports as requested by the manager
- To monitor and evaluate service provision and make recommendations for improvements
- To make presentations and attend meetings as required to promote the IT service.
- To make Referrals on behalf of Service Users into other WVS and/or other services.

**Other Duties**
- To assist with ad hoc requests for current apps, Google sheets / logs and website
- To make presentations about WVS services and activities to other organisations
- To participate in regular supervision, annual appraisals and all team and other essential meetings
- To undertake all other reasonable duties as required.

**Attributes required**

**Essential**:
Willingness to travel to multiple locations throughout Warwickshire / Willing to learn new, relevant skills / Experience in a related field / Ability to convey technical information in layman's terms and with patience / Excellent interpersonal and team working skills / highly efficient record keeping / knowledge of Warwickshire Vision and its services / willingness to promote and grow the service / Excellent communication skills/ Confident, enthusiastic, discrete and flexible with a 'can do' approach

**Preferred**:
experience of generating data to create reports / able to accommodate occasional weekend and evening hours

Warwickshire Vision Support acknowledges that safeguarding is everybody’s responsibility and is committed to prevent abuse and neglect through safeguarding the welfare of all adults involved.

This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Disclosure and Barring Se