Account Manager

1 day ago

Cheltenham, United Kingdom Brave Human Capital Group Ltd Full time

**Account Manager**

**£50k-£70k + company bonus scheme**

**Hybrid working (2 days a week based in Cheltenham office)**

**About the Client**

Our client is a leading Telecommunications specialist whose technology is used by thousands of people around the world on a daily basis and we have a top 10 ranking in the Sunday Times Tech Track 100. They are also recognised as a great place to work andhave achieved Top 100 status in the best small to medium size businesses to work for.

Our client has a dedicated team of technically minded people with a passion for improving customer experience for our retail customers through more efficient communication. They are a rapid growing telecoms company providing an integrated software and hardwaresolution to some of the biggest names in retail with customers across the globe. We are now looking for an experienced Account Manager to drive exceptional customer satisfaction, build and nurture high-level relationships with 4 to 6 high-value tier 1 retaileraccounts. **Responsibilities**:

- Maintaining and growing relationships with tier 1 retailers at executive, managerial and operational level
- Driving and delivering exceptional customer satisfaction as the main point of contact for customers, feeding back to internal stakeholders
- Growing annual reoccurring revenue through upselling and identifying software opportunities
- Developing excellent relationships with key stakeholders internally and externally
- Working closely with the product team as the voice of the customer, sharing feedback and industry updates
- Organising and leading quarterly business reviewing with senior stakeholders for all your accounts
- Leading negotiations and drafting contracts for key client accounts

**Requirements**:
**Requirements**:

- Previous account management experience working with tier 1 accounts and retailers
- Experience working in the voice technology or headset technology industries
- Driven and competitive
- Excellent attention to detail
- Ability to work to deadlines and timescales
- Strong contract and negotiation skills with the ability to draft SOW
- 50 miles from Cheltenham - 2 days a week in the office

**Benefits**

**What we can offer you**
- Personal career opportunities as we scale.
- A dynamic team culture with an employee-wide bonus scheme linked to annual results.

**The package**
- Hybrid working, within 50 miles of the Cheltenham office.
- £50,000 - £70,000
- Company bonus scheme
- 25 days holiday + bank holiday
- 5% contributory pension scheme
- Life assurance & private medical insurance
- EV salary sacrifice scheme
- Employee assistance programme
- Free on-site company parking
- Cycle2Work scheme
- Enhanced maternity & paternity package
- Training & development opportunities

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