Technical Trainer

**About us**
European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.

In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.

**The role**
Reporting to the Head of Technical Training & Development and based at our Training Academies, the Technical Trainer will deliver Technical Training programmes, which are business focused, professional, engaging and consistent with the business philosophy and policies.

This could be to new colleagues within our apprentice programme, or existing Kwik-Fit team members needing training development. As part of the People Team, you will deliver Technical Training initiatives that enable improved performance and productivity of our people. Experience in both technical and customer service skills including: Hybrid & Electric vehicles, MOT and customer care would be very beneficial.

This permanent role is based upon 40hrs per week based onsite at our Harlow Training Academy.

**Key accountabilities**
- To fully contribute to the delivery of the Technical Training Schedule ensuring delivery is professional consistent and delivery is uniform and to the required standard adhering to company policy & guidelines
- Ensure the timely and accurate completion of all course documentation including the setting of examinations and the preparation of individual and course assessments
- Compliance with requirements for awarding bodies to ensure that approval to run
- Maintain equipment and training aids, either Kwik-Fit or externally provided, ensure that they are kept to a high standard and are current and up to date.
- Contribute to the development of Technical Training programmes by participating in scheduled reviews of materials to ensure they remain up to date and fit for purpose to in line with the company’s key business objectives
- Provide feedback to the Training Content Developer on any recommendations to improve the quality/content of Technical Training Materials
- Maintain technical awareness by keeping abreast of market developments, by engaging with CPD opportunities, reading trade magazines, keeping up to date with current affairs and legislation as it affects the motor industry
- Ensure that Technical Training Programmes are evaluated. Ensure that you adopt an ethos of continuous improvement and encourage feedback from stakeholders.
- Utilise all opportunities to engage learners in functional skills

**Skills & experience**
- With excellent communication and interpersonal skills, acting as both a training ambassador for the business and a mentor when required
- Commercially focused with strong focus around both technical and customer service-related course content
- A strong team player, able to work with multiple internal and external stake holders, well organised and with great time management
- With high standards of appearance, conduct, performance, integrity and confidentiality, positive driven and resilient
- Highly organised and able to deal with multiple activities at one time whilst maintaining quality of delivery
- Strong functional English and maths skills
- Beneficial - Practical experience of coaching in the workplace
- Beneficial - Training Delivery & Facilitation Skills with an understanding of learning styles and interventions to support individual learner needs

**Benefits**
- Performance related bonus
- 33 days annual leave including bank holidays, increasing to 38 days with service
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family

Job Reference: ETEL01369