Customer Service Apprentice
2 weeks ago
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**What will you be doing?**
As part of our Retail team you will be the first point of contact for inbound phone enquiries. You’ll help our customers by asking questions that will identify relevant information in order to diagnose the problem. You will be an effective communicator, informingcustomers of the process as you go along, and will be expected to take concise notes on each case whether it be a water leak or a sewer blockage.
No prior specialist knowledge is required as our apprenticeship programme will help you deliver exceptional service to our customers. Throughout this period, you will have the dedicated support of experienced advisors who are solely focused on this programme.
**We’re looking for you to**:
Use your excellent customer service skills and experience, to ensure customers’ practical and emotional needs are met.- Take ownership of customer queries, liaising with teams of different stake holders to identify the best solution to quickly resolve the problem
- Have excellent communication and interpersonal skills, to clearly interact with our customers
- Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
**What’s in it for you?**
This role is based in Swindon. The starting salary will be from £19,000 with a yearly pay review and full studies funded by Thames Water. You’ll also receive 24 days holiday, pension and other benefits. Travel costs are covered for travel to and from your universitystudies.
But more than that, our customer service centre is a fun, fast paced environment where no two days will be the same. You'll be working with like-minded people who really want to make a difference for our customers. We're committed to giving you great trainingand will make sure you're confident in helping our customers.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.
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