Administrative Assistant

2 weeks ago

Carlisle, United Kingdom VL Aesthetics Full time

We are looking for an experienced Admin Assistant to join our multi award winning, private medical clinic, based in Carlisle, Cumbria.

Generally, day-to-day tasks include:

- Following up with new leads and enquiries and using a CRM system
- Maintaining and updating patient records and handling confidential information
- Managing patient communication, including the booking and rescheduling of appointments
- Creating accurate documents, such as letters, reports and case notes from digital recordings or notes

**Requirements**:

- A solid understanding of medical terminology to effectively create medical documents
- Excellent organisational skills to ensure patients and medical staff receive timely and quality support
- Empathy for dealing with patients and their families
- Solid IT skills, including knowledge of the necessary word processing, database, transcription, scheduling and billing software
- Excellent written and verbal communication skills
- Good teamwork skills when working within a diverse administration team

**Job Type**: Part-time
Part-time hours: 12 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Carlisle: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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