Volunteer Coordinator

**Job Title**: Volunteer Coordinator
**Salary**: £24,000 per annum
**Contract Type**: 12 month fixed term contract with a potential to extend
**Working Hours**: 37.5 hrs per week
**Location**: Liverpool
**Responsible to**: Assistant Manager

**Overview**

At CLI through our dedicated support services, peer-led mentoring, and practical and emotional support, we help people who have experience of the criminal justice system, addiction, homelessness, and mental ill-health, to recognise their potential as individuals, build their self-worth, their self-esteem and achieve their aspirations.

Our support and mentoring help people build a more fulfilling life and see how they can become part of, and positively impact, their community.

We work in partnership with other organisations that are striving to deliver positive impacts, support change, and share our commitment and values.

And we actively welcome those with lived experience of offending, addiction, homelessness, or mental health issues as part of our team. Where others see risk, we see opportunity.

We believe everyone deserves to feel valued, to be happy, to belong.

**What you will be doing?**

As a Volunteer Coordinator you will be responsible for the coordination of the volunteer team and will provide them with operational oversight and continuous personal and professional development. Your aim within the role will be to support volunteers with building positive relationships with their mentees which will allow volunteers to support mentees change their lives and achieving their goals.

You will work in partnership with staff, volunteers, and the people we support to guarantee that we maintain a high-quality service which meets the needs of those engaged.
- People first - people are our top priority. We care so everyone can be their best.
- Community - our actions and support help build stronger communities where people can find their place and thrive.
- Transformation - we do challenging work, creating positive change that helps people move on with their lives.
- Excellence - we strive to always be our best, to exceed expectations, to learn from our mistakes.
- Trust - we trust ourselves, our colleagues and those we work with to do the right thing, to show integrity, acceptance, respect and fairness in all we do.

**What we are looking for?**
- Experience of supervising and appraising staff or volunteers, motivating them and achieving positive outcomes in line with contractual obligations.
- Experience of setting targets and monitoring performance of staff or volunteers.
- High level of relationship skills: Empathy; caring; acceptance; mutual affirmation; supportive and can give constructive feedback to support continuous personal and professional development of volunteers.
- Excellent communication skills, both written and oral.
- Excellent organisational skills and attention to detail, with the ability to prioritise own workload and work autonomously and as part of a team.
- Lateral thinking and problem-solving skills.
- Adaptability to changing and emerging needs as the project develops demonstrating flexibility and resilience in challenging situations.
- Experience of data collection, administration and recording procedures with the ability to maintain case notes and volunteer HR notes on a bespoke database.
- Ability to develop reports to showcase the impact of volunteers.
- Experience of building and maintaining strong relationships with partner organisations and developing contacts and networks across a wide range of local services.
- Full driving licence, own car and business insurance is essential.

**What we offer?**
- Competitive salary with annual salary reviews
- Training opportunities and career development
- 28 days annual leave plus bank holidays
- Christmas closure between Christmas and New Year for all employees
- Life insurance (5x annual salary)
- Reflective practice - a group process that helps us to grow and develop professionally and personally, support us to build resilience and offers the space to consider how to balance work and life pressures.
- Company phone and laptop provided to all staff
- Annual awards ceremony and celebration

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: Up to £26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person