Technical Coordinator

**Job Title**:Technical Coordinator
**Contract Type**:Permanent
**Salary**:£23,518.72 (£25,870.59 is achieved after 12 months successful performance in the role)
**Working Hours**: 35 Hours per week
**Working Pattern**:Monday-Friday/Hybrid
**Location**:Liverpool

**The difference you will make as a Technical Coordinator**

You will provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents.

**About you**

We are looking for someone with
- Experience of scheduling / diary management ideally within a repairs environment
- Proven track record of providing administrative services including accurate record keeping
- Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role profile**
- Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc.
- Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group
- To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards
- Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed.
- Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly
- Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets
- Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales
- Act as a key liaison point for customers during major works, including the co-ordination of decants where appropriate
- Ensure solicitor and customer letters are concise and comprehensive in line with quality standards
- Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG
- Assist with day to day enquiries from other members of the Asset function where required an undertake any other duties commensurate with role to support the team as a whole
- Contribute to the continuous improvement of processes and procedures

**Knowledge, Skills and Experience**

**Essential**:

- Experience of scheduling / diary management ideally within a repairs environment
- Proven track record of providing administrative services including accurate record keeping
- Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
- Ability to show initiative and propose solutions to issues identified
- Ability to handle conflict and deal with difficult situations
- Methodical approach and results focused with the ability to take ownership of tasks
- Excellent team player who can work flexibly to meet business requirements
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
- Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business

**Desirable**:

- Business Administration Qualification
- Understanding of property related legislat