2nd Line Support Engineer

2 weeks ago

Towcester, United Kingdom Independent Resourcing Consultancy Full time

**Our Client**

IRC is very privileged to be working with an innovative Microsoft Gold partner with a compelling proposition who is going from strength to strength in terms of client acquisitions which brings a new and exciting opportunity for a 2nd Line support engineer,please note this is a great career opportunity to move up the ranks and join a firm who is shaping the future of business connectivity.

**The Role**

As a senior member of the 2nd line support team, you will lead by example individually and also provide an escalation point to support our clients first line engineers. Diagnose issues and situations with a high level of awareness of all impacts and providethe most appropriate resolution. Assist in the deployment of new clients and upgrade projects for existing clients. Help develop more junior members of the team.

**Main Duties**:

- Inbound support request diagnosis and resolution: IT - all issues affecting workstations, servers, networks, data storage etc.
Connectivity - network and router optimisation
- Telephony - soft PBX administration
- Mobile - mobile device management administration
- Specialist diagnosis and resolution of escalated and complex issues
- Fix hardware faults and install upgrades to client hardware
- Prepare servers for deployment and manage data migrations
- Identify trends adversely affecting service quality and mitigate as appropriate

**Qualifications**:

- IT Support minimum 3 years’ experience - essential
- Team-player with a professional, friendly, can-do attitude - essential

For more information and a full job description please get in touch, or send an up-to-date CV.

  • IT Support Technician

    1 week ago

    Towcester, United Kingdom The One Group Full time

    **IT Support Technician - 2nd Line** Top opportunity for an IT 2nd Line support professional to join a rapidly growing IT MSP with a great reputation for technical development and progression. Based from vibrant, modern offices in the Northamptonshire countryside you will support a wide range of local businesses mainly on Connectivity/Telephony issues but...

  • Contract IT Support

    1 week ago

    Towcester, United Kingdom Redline Group Ltd Full time

    Redline are working alongside a leader within the aerospace and defence industry based in Northampton, and are looking to find a Contract IT Support - 1st Line for an initial 3 month contract. As the Contract IT Support - 1st Line, you will be working in a team environment to support a large amount of employees with their IT systems, networking and various...

  • Network Engineer

    14 hours ago

    Towcester, Northamptonshire, United Kingdom Lumentum Full time

    We are looking for a skilled and detail-oriented Network Engineer to join our IT Infrastructure team and Systems Engineering team. This role focuses on designing, implementing, and maintaining secure and reliable network systems while also supporting our other infrastructure including server, virtualization, and cloud environments. The ideal candidate will...

  • Network Engineer

    1 week ago

    Towcester, Northamptonshire, United Kingdom Lumentum Full time £60,000 - £80,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to...

  • Network Engineer

    3 days ago

    Towcester, Northamptonshire, United Kingdom Lumentum Full time £60,000 - £110,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to...

  • Network Engineer

    14 hours ago

    Towcester, Northamptonshire, United Kingdom Lumentum Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed...

  • Manufacturing Support Engineer

    2 weeks ago

    Towcester, Northamptonshire, United Kingdom AMETEK Full time £40,000 - £70,000 per year

    We are seeking a proactive and skilled Manufacturing Test Engineer to join our small team. This role acts as a vital bridge between Engineering and Operations, supporting the successful introduction and ongoing testing of new products. You will play a key role in ensuring robust test processes, improving yield and effciency, and mentoring...

  • Equipment Engineer

    2 weeks ago

    Towcester, United Kingdom Lumentum Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Role SummaryAs an Equipment Engineer, you will provide technical support for the operation and...

  • Network Engineer

    2 weeks ago

    Towcester, United Kingdom Lumentum Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Job SummaryWe are looking for a skilled and detail-oriented Network Engineer to join our IT...

  • Equipment Engineer

    2 weeks ago

    Towcester, United Kingdom Lumentum Operations LLC Full time

    Equipment Engineer page is loaded## Equipment Engineerlocations: United Kingdom - Towcester Northamptonshiretime type: Full timeposted on: Posted Todayjob requisition id: 20251783It's fun to work in a company where people truly BELIEVE in what they're doing! *We're committed to bringing passion and customer focus to the business.**If you like wild...