Senior User Researcher

**Company Description**:
Snook is a design agency with real, human experiences at its heart. We’re passionate and talented people who share our expertise in: service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office, Department for Education (DfE), NHS Digital and NHSX.

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.
- ** Location**:UK - Home and Office Working. London and Glasgow based staff are expected to regularly use our studios _for collaboration, quiet working and meeting others_. For remote staff we have optional access to business lounges across the UK.
- ** Contract**:Permanent
- ** Salary**:UK: £46,000 - 59,800 and London-weighting: £50,000 - 65,000

We’re the ‘user-centered design partner’ for the Home Office, Department for Education, the NHS and others. We also work with local government, charity and private sector organisations

We're looking for a Senior User Researcher who can:

- Lead and direct projects with a focus on ensuring all services are inclusive, accessible and planet-friendly. You’ll lead multidisciplinary teams through complex or high value projects. You’ll also act as director on projects, pointing teams and clients in the right direction to deliver on scope and on budget.
- Support the user research team, for example by mentoring colleagues and contributing to recruitment activities. You may line manage more junior team members, including conducting and overseeing appraisals, making recommendations in relation to progression and communicating resulting decisions to the people you manage.
- Define the way our disciplines work together. Working with Research Ops, Service Design, Training and the other disciplines, you’ll further articulate our methods. This includes developing and implementing accessible, inclusive and planet-friendly user research practices.
- Work closely with our clients and partners to spot and nurture opportunities springing from the work we do. It’s likely that you’ll play a role in all stages of Snook’s new business process.

**Qualifications**:
We’d like to hear from you if you have any of these skills or experiences:

- Leading the development of research frameworks, and completion of Data Protection Impact Assessments, planning research to uncover the key factors affecting a service and its use.
- Defining research approaches, questions and activities appropriate to the project context, constraints and outcomes.
- Analysing and Synthesising findings from user research to produce robust, evidence-based user stories, identifying the difference between user needs and the desires of the user.
- Overseeing others to ensure we always conduct ethical research. You ensure user needs are kept front and centre at all stages of a project.
- Advising others about conducting user research in challenging situations to ensure participants are supported and able to describe their experiences
- Balancing multiple forms of research and stakeholder participation.
- Leading multi-disciplinary agile teams
- Adhering to the guidelines of the Government Service Manual for Research.
- Leading methods that help the team think about how to ensure the product/ service is inclusive, accessible, and equitable.
- Directing teams in ensuring our user research evidences where people's experiences of services are influenced by wider systems.
- Designing, organising and delivering workshops, guiding on the best approaches to deliver project objectives.
- Scoping the practical requirements to implement change / clients' next steps, outlining timeframes and resource implications.
- Critical and Reflective Practice

**Additional Information**:

- 25.5 days holiday per year, 4 public holidays, plus up to 6 days of Christmas closure.
- A supportive maternity package
- Flexible working hours through discussion to support family friendly working and other commitments you may have
- A bike to work scheme
- A vibrant and supportive online and studio culture
- Access to Snook social clubs, and opportunity to run your own
- Membership to Headspace, the meditation app
- Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
- Weekly learning sessions plus an annual training budget
- Snook group pension plan
- We support you with a Snook buddy when you join to get you started

**How to apply**- Go to our listing and select ‘I’m interested’-
- Upload your CV-
- Add your cover letter - tell us why you think you’d be a good fit for the role and why you want to work for Snook**Any questions?**

**Remote interviews**
All stages of the interview process will be held remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or