Senior User Researcher

**Details**:
**Reference number**:

- 431722

**Salary**:

- £50,411 - £59,353
- The base salary for this role is £46,677 - £54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement 8% is included in the total remuneration above.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Senior Executive Officer

**Contract type**:

- Permanent

**Business area**:

- RoS - Business Development & Information - Service Design

**Type of role**:

- Other

**Working pattern**:

- Full-time, Part-time, Compressed hours

**Number of jobs available**:

- 3

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.

**About the job**:
**Job summary**:
**The Role**
We are looking for an experienced practitioner, you can plan and lead user experience research activities on more complex services. At this level, you will be expected to build customer and colleague centred services and align user research activities with wider plans to inform a service proposition. The role holder will also supervise and develop other user experience researchers to assure and improve research practice. Main core of the role would be to demonstrate and support the demand for a wide range of key user research activities and analysis techniques, In addition to assisting peers in fostering a UX community inside and outside of the organisation.

**Job description**:
**On a typical day you will**
**Main duties**:

- Involved in ensuring that service touchpoints during a customer or colleagues’ lifetime with Registers of Scotland (RoS) are part of a coherent, consistent experience
- Conducting exploratory user research that will bring out customer or colleague needs
- Ensuring that usability research is undertaken frequently, economically with appropriate users and measured as part of the development cycle
- Creating low to high fidelity prototypes based on existing design patterns that bring the research to life
- Delivering UX feedback to Agile delivery teams to compliment sprint cycles
- Work as part of a multi-disciplined team to design user focussed and successful services by building on existing knowledge with desk research and data analysis
- Support the UX community and coach or pair with other members of the team
- Manage and support other user researchers across a range of services and products.
- Build relationships and working effectively with external parties, for example legal firms, public, and Scottish Government

**Person specification**:
**Key Responsibilities**

**Essential Criteria - Skills and Attributes for Success**
**Experience/Technical**:

- Experience of Axure/Google Analytics/Hotjar
- Creation of design standards and practices
- Experience of delivering government services following the Scottish Government Digital First Service Standard (or similar)

**Collaborating and Partnering**
- Able to listen to the needs of the technical and business stakeholders and interpret between them
- Able to manage stakeholders’ expectations and be flexible, capable of proactive and reactive communication
- Facilitates difficult discussions within the team or with diverse senior stakeholders
- Experience working within an agile, multi-disciplinary team environment
- Experience of working with teams to understand detailed requirements and deliver appropriate research activities that capture user experiences
- Engages in fostering a UX community within RoS

**Thinking Wider**
- Can identify and understand constraints across the business and is able to communicate these and work within them
- Able to challenge the validity of constraints ensuring RoS objectives are still met with reasoned research findings
- Can provide insights and clear advice based on research findings and emerging trends to help shape strategy and direct change

**Analysis and Making Effective Decisions**
- Able to make recommendations characterised by medium levels of risk and complexity that build consensus between services or stakeholders
- Able to identify issues in the team dynamics and rectify them
- Able to set the highest standards for user experience research and analysis, utilising both quantitative and qualitative methodologies

**Demonstrating Commitment and Delivering a Quality Service (Cluster)**
- Manages, supports and stretches self and others to deliver agreed goals and objectives
- Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
- Experience of working in a team of UX professionals
- Experience visualising and implementing strategic user-centred design that supports a wide range of users including those with additional needs and other hard to reach groups.
- Knowledge of WCAG accessibility standar