Service and Warranty Administrator

4 days ago

Croydon, United Kingdom HTC Group DAF Full time

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

We are looking for a Service/Warranty Admin to join our team in Croydon

**Main Purpose of Job**:

- To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures.
- To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.

**Individual Key Objectives**:

- To check and raise retail pro-forma invoices for quotation and passing to the customer.
- To co-ordinate the closing of purchase order numbers.
- To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
- To raise warranty and PFL credit notes for customer accounts.
- To investigate and resolve CCM queries for warranty and PFL accounts.
- To carry out warranty and PFL risk assessments on claims submitted.
- Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
- To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
- To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
- To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
- To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
- To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
- To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
- To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
- On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
- To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1041

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