Receptionist

**Position: Dental Receptionist**
**Location: Bupa Dental Care - Durham**
**Employment Type: Part-Time (16 Hours per Week)**
**Working Days/Hours**:

- **Thursday**: 8:45 AM - 6:15 PM
- **Friday**: 8:45 AM - 5:15 PM

Join our friendly and professional team at Bupa Dental Care Durham as a Dental Receptionist. In this front-facing role, you'll be the first point of contact for our patients, ensuring a warm, welcoming, and efficient experience from start to finish.

**Customer/patient facing experience essential.**

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

**Receptionist role and responsibilities**
- Meeting and greeting patients, providing a great first impression and patient journey
- Booking and amending appointments, answering the phone, updating patient records
- Co-ordinating the care packages for our patients that has been provided by our clinicians
- Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
- Supporting the Practice Manager and clinical team with the smooth running of the practice
- Handling payments
- Accessing sensitive information whilst maintaining patient confidentiality

**Your skills and experience**
- Ability to be positive and professional in a fast-paced environment
- Previous administration or receptionist experience, preferably within a healthcare setting
- Proficient with Microsoft Word and Outlook with overall strong organisation skills
- Previous experience with promoting company products and services
- Preferred Dentally experience

**Your salary and benefits**:
We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

- Competitive pay rates and the opportunity to increase this through training and development
- Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
- Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
- Discounted dental insurance which can be extended to immediate family members.
- Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
- Wagestream - Access your income before payday, if and when you need it.
- Access to career pathways and support throughout your working life with Bupa Dental Care
- And many more, just ask.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram
- Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world._
- Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process._

Bupa Dental Care is an equal opportunities employer.