Senior Customer Communications Specialist

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

Here at Optum, we are excited to share that we are currently recruiting for a Senior Customer Communications Specialist to join our dynamic customer communications marketing team on a permanent basis.

We’re looking for a Senior Customer Communications Specialist who is passionate about using communications to drive customer satisfaction and engagement. Our purpose is to ensure our customers feel valued, listened to and informed by sharing honest, informative and engaging communications both when we have exciting things to share and when we’re experiencing challenges.

This Senior Customer Communications Specialist is a remote working position, the customer communications team meet on a quarterly basis.

**What you’ll do**:
As a Senior Customer Communications Specialist you will be responsible for liaising with internal stakeholders to create a variety of content from new product launches to incident management pieces.

Owning and delivering customer communication plans across our Community Pharmacy and Life Sciences products, we’re looking for an experienced communications professional with excellent writing skills. You will collaborate with internal stakeholders to translate complex technical information into concise and user-friendly copy.

Working remotely, you will become part of the marketing team that is at the forefront of our business to directly change the experience of the end user.

**Primary Responsibilities**:

- Act as a key stakeholder for new projects and product launches, developing and delivering communications plans to suit project objectives and engage and motivate users
- Represent the Customer Communications team on incident calls and manage required communications
- Collaborate closely with the Marketing team to ensure communication plans align with broader marketing strategies and where required, contribute to magazines, newsletters, website content, press enquiries, video creation, webinars and events

**Who You’ll Be**:
We’re looking for a marketing professional with exceptional written and verbal communication skills, you will have previous experience developing communication plans that suit different audience types.

As a Communications Specialist, you will have previously worked cross-functionally with marketing and PR teams to understand how customer communications support wider marketing strategies and reputation management.

As our business continues to change and evolve at pace, we are also looking for someone with excellent organisation and project management experience who can develop new processes and ways of working to drive improvements and serve our customers.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

**Other useful skills and experience include**:

- Ability to gather and translate complex technical information into easy-to-understand communications update for customers and users
- Proven understanding the importance of quality communications in achieving customer satisfaction and subsequently supporting commercial objectives
- Proven excellent organisation skills with the ability to prioritise, manage and clearly document workload and progress to meet deadlines and ensure business continuity
- Crisis communications experience and a solid understanding of the importance of tone of voice and style for brand and crisis management
- Proven knowledge of the healthcare technology or Community Pharmacy markets is desirable but not essential to your success
- All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
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- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise pri