Customer Specialist

4 days ago

Leeds, United Kingdom Walker Morris Full time

We are recruiting an experienced Customer Specialist to join our Recoveries department.

As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so that their lender doesn’t need to repossess the property.

Our team of customer specialists provide a non-judgmental, caring and compassionate approach, putting the customer first.

***What you will be doing as a Customer Specialist**:
You will support customers on the phone to support with debt rehabilitation, assessing their affordability for payments by reviewing their income and expenditure and agreeing payment plans.
- Case management - take ownership of cases from start to finish
- Outbound calls - contact customers to offer advice and guidance
- Administration - ensure call notes and correspondence are accurately updated onto the system
- Stakeholder management - Liaise with lenders to reach solutions for customer

***What we are looking for**:

- Experience in a customer debt rehabilitation role, assessing affordability and agreeing payment plans
- Experience with a phone based customer service role and supporting vulnerable customers
- Excellent communication and interpersonal skills
- Organised with a strong attention to detail
- Self-motivated with a high level of enthusiasm

This role is offered on a hybrid (2-3 days in the office and 2-3 days from home) or fully office based basis.

**Why Join Walker Morris**:
When you’re looking for a job, we know it’s about more than just the role. That’s why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work.

We’ve recently launched the new Walker Morris brand, which brings to life what it’s really like to work with and within the firm. What it really comes back to is our purpose, to forge your own path. It means we’re 70% corporate professional law firm but with 30% individual expression - meaning we’re personal, modern and have a drive for innovation.

**What we offer**:

- Hybrid working -split your time between our office in Leeds City Centre and remote working, with a home working allowance
- Annual Leave - minimum of 25 days per year, increasing to 31 days with length of service. Also - buy/sell holidays up to 5 days per year
- Pension - saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues in to a workplace pension and we contribute a minimum of 5% of annual salary
- Life Assurance - 4x your annual salary in the event of a death in service

Interested to find out more?

Please feel free to contact

Joely Cook on

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