Customer Complaints Call Handler
1 week ago
**Customer Complaints Call Handler**:
- 371109738**£11.77 Per Hour**
- Full Time**Temporary**
**Plymouth, Devon**
**Customer Service And Call Centre**
**Job Description**:
- Complaints Call Handler for Royal Mail
- Introduction:
- Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you.**Responsibilities**:
- Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.- Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching.- Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.- Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.Start Date: Monday, 15th April - Temporary (12 weeks)
- Working Hours:
- 37.5 hours per week (Monday to Friday: 08:00 - 18:30 / Saturday: 08:00 - 15:00)- Shift patterns will vary throughout the week, with 4 weeks' notice provided.- Competitive hourly rate: £11.77 per hour- Convenient on-site parking and accessible by a popular bus route**Requirements**:
Previous call centre experience is advantageous.- Excellent IT skills with proven experience of using multiple systemsJoin us in delivering exceptional customer service and making a difference in the parcel delivery industry
- Register your interest by clicking 'APPLY' now**Royal Mail**:
**Pertemps**:
**Jo Gardner** 01752 601116
Division 371**Pertemps Plymouth**
- 4th Floor
- Cobourg House
- 32 Mayflower St
- Plymouth
- Devon
- PL1 1QX
- 01752601116
-
Social Care Call Handler
2 days ago
Plymouth, United Kingdom Pertemps Plymouth Council Full timeWe are currently looking for two call handlers to fulfil a temporary, part-time role, working on the Social Care call line for Plymouth City Council. The position is paid at £10.19 per hour, and working hours are 22.5 hours per week. You will need to have;- Experience in a customer facing role - Confidence on the phone - An empathetic approach - Confident...
-
Materials Handler
1 week ago
Plymouth, United Kingdom Edge Recruits Full timeJob Title: Materials Handler Location: Plymouth Job Type: Full-time, Permanent Salary: £28,618.20 per year (including shift premium) Shift: 6:00am-2:00pm / 2:00pm-10:00pm rotating weekly (Monday to Friday) Job Summary We are looking for a reliable and detail‑oriented Materials Handler to join our warehouse team. You will be responsible for the safe and...
-
Customer Service Advisor
4 days ago
Plymouth, United Kingdom Pertemps Plymouth Commercial Full timePertemps have a fantastic opportunity for experienced Customer Service Advisors to join our client; a highly reputable leading parcel delivery company in Plymouth. The successful applicant will provide excellent customer service over the phone by answering queries, problem solving and finding solutions. If you have previous call centre or complaints handling...
-
Account Executive
2 days ago
Plymouth, United Kingdom A for Appointments Full time**Account Executive** Full time Permanent - office based Plymouth A thriving and nationally expanding Insurance company are looking for a driven Account Executive to join their friendly, fast-paced office based in Plymouth. This would suit someone from a commercial background in motor or fleet insurance. **Purpose** **Key Responsibilities** Working in...
-
Materials Handler
1 week ago
Plymouth, United Kingdom DK Recruitment Full timeA materials handler carries out goods movements from point of entry into the factory, around the factory including to and from stores, machine shop and production lines and loads onto vehicles to enable transportation to end customer, in accordance with company Health & Safety and quality procedures and in line with the company's values and behaviours. Main...
-
Sales & Customer Care Specialist
3 weeks ago
Plymouth, United Kingdom TQR Consultancy Ltd Full timeWe are looking for an experienced Sales and Customer Support Agent to join a rapidly expanding company that specialises within the health & safety sector based in Plymouth. As a Sales & Customer Support Agent, you are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships. Every customer counts and...
-
Customer Service Advisor
4 days ago
Plymouth, United Kingdom Tate Full time**Customer Service Advisor** **The Money Centre, Plymouth** **Permanent** **£21,000** Tate are delighted to be working with a consulting, transformation and digital services business to recruit into their Mortgage Support customer service centre. This is a fantastic opportunity for somebody to take their first step into a corporate customerservice...
-
Customer Contact Advisor
2 weeks ago
Plymouth, United Kingdom Calor Gas Ltd Full time**Job no**: 507710 **Work type**: Permanent **Location**: Plymouth **Categories**: Customer Service **Customer Contact Advisor** **Location: Plymouth** **Type: Permanent, Full-time, On-site** **Salary: £23,400** Creating a better world, a better company, and a more fulfilling future Calor is an exciting and inspiring company to work for, where...
-
Customer Service Experience Specialist
1 week ago
Plymouth, United Kingdom SWAZ Full timeCustomer Service Experience Specialist & Administrator SWAZ is a world-leading producer of high-quality custom-made sportswear using performance-based materials. Based in the United Kingdom, we've been a sportswear provider for 10+ years, trusted by clubs globally for reliability, standout design, and exceptional service. Position Summary The Customer...
-
Call Quality Assessor
6 days ago
Plymouth, United Kingdom Responsible Life Full timeResponsible Life, an international financial services company, are currently looking for a driven individual with a keen eye (and ear!) for detail to join our award-winning team as a Call Quality Assessor. The Call Quality Assessor will listen to and assess inbound and outbound calls (Live chat conversations) from our Information Centre team to review the...