Senior Retail Team Administrator

**SENIORRETAIL TEAM ADMINISTRATOR**

**LOCATION:TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP**

**SALARY:Up to £30,000 per annum depending on experience & benefits**

**FullTime 37.5 hours per week, from Monday to Friday, 9 am to 5.30pm**

JML are an innovative consumer productcompany and one of the fastest growing sales and marketing companies promotingour products with 3,500 video screens in retail stores and UK & Irelandsbiggest as seen on TV business. We consistently deliver exceptional salesthrough the combination of great products, great people, and first-classservice. We also have a significant ecommerce presence. As an industry leadingmulti-channel business our vision is to have a JML product in every home.

Reporting to the Head of Retail you will be working as part of our Retail Team,supporting the smooth and efficient running of a portfolio of large retailaccounts across the UK and Ireland. Asthe Retail Team Administrator, you will manage the National Account Assistantsand support the National Account Managers. You will need to be proactive, take charge of all administrative tasksin connection with streamlined processes, manage and create reports, dataanalysis and ensuring both JML colleagues and external customer needs are fullymet. The role involves detailed workutilising Outlook, Excel, and Dynamics 365. You will be required to build solid internal and customer relationshipsand therefore excellent communication and presentation skills are a must.

Key Responsibilities

**Managing a small team of National AccountsAssistants, you will be responsible for**:

- Organising, developing, and motivating the NAA Team
- Ensuring the smooth operation of order process from order receipt to delivery to the customer. This includes collating all orders from specific customers for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and liaising with contacts at retailers when orders need to be amended.
- Developing and understanding individual customer requirements and processes.
- Building relationships with relevant key stake holders within each customer.
- Setting up new customers on Dynamics 365 and ensure all customer data is kept up to date. This includes addresses, pricing, and customer SKUs.
- Setting up new products with retailers using customer specific data files, mostly using Excel.
- Accurate recording of data.
- Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores.

**Supporting the Retail Team, you will be responsiblefor**:

- Creating bespoke reports.
- Analysing data such as forecasts, stock holding, sales and trends.
- Support with listings of DSV customers, maintaining price files, stock levels, product POS and deal sheets.
- Working closely with internal teams to ensure all relevant data, reports and information is available for the Retail Team
- Potential to manage and sell to your own portfolio of customers.

Experience
- Experience managing and developing a team.
- Proficient in using Excel; V Look-Up, Pivot tables and formulas.
- Organisational skills and time management with the ability to work under pressure and to deadlines.
- Ability to organise, prioritise and evaluate the NAA Team and your own workload.
- A solution focused and professional attitude with colleagues and customers.
- Analytical skills with high level of attention to detail. Ability to interpret and present data.
- Strong communication skills, confident working with internal teams and major UK retailers at all levels.
- A proactive work ethic with a desire to support to both customers and JML colleagues.
- Enthusiastic individual with a drive to succeed, a desire to learn and develop within the role.
- The use of Dynamics 365 and Power BI are key parts of the role, experience with these platforms is desirable but not essential.
- Previous sales experience is again desirable but not essential.
- Above all, a can-do, enthusiastic attitude able to work in a fast-paced environment.

Benefits JML Offer

25 days holiday a year, increasing after 3 and 6years service

Plus Bank Holidays off

Employee Assistance Programme

Private Health Insurance after 1 year of service

Contributory Pension Scheme

Life Assurance

Staff Discount Scheme

Eye Care Vouchers

Bike to Work Scheme

Enhanced Maternity and Paternity

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