Resort Contact Centre Agent

4 days ago

Chessington, United Kingdom Merlin Entertainments Full time

**Resort Contact Centre Agent**:

- Location (Country-County-City) UK-Surrey-Chessington
- Job ID
- 2025-9633
- Employment Type
- Guaranteed Hours (MGH)
- Offer/Contract Type
- Fixed End Date/Seasonal
- Location Name
- Chessington World of Adventures Resort

**What you'll bring to the team**:
**Location**: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

**Hours**: Fixed term contracts until November. 2025. Shifts cover hours between 8.30am - 5pm across a 7 day rota

**Advert closing date**: Friday 5th September 2025

**COME & JOIN BRITAINS WILDEST ADVENTURE**

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want **YOU** to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

Here at Chessington World of Adventures, are 2025 Season is in full swing and we are recruiting for Contact Centre Agents to join the team

Working within the Guest Experience Department you will provide an excellent level of service to our adventurers. You will be the point of contact for all guests, primarily pre-visit and post-visit. This role is essential in maintaining customer satisfaction.

Day to day this role will include:

- Assisting and dealing with any enquiries or feedback that guests may have in a professional and calm manner, going above and beyond to provide all our guests with memorable experiences.
- Logging information received, maintaining detailed and accurate records, whilst ensuring GDPR requirements are met.
- Responsible for making large school bookings.
- Provide Recovery to any guests in line with internal processes, ensuring all recovery is appropriately logged.

**Qualifications & Experience**:
All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

- Excellent written and verbal communication skills
- 1 year customer service experience
- Computer Literacy

**Benefits**:

- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities

**Pay Range**:

- Compensation between GBP £8.90/Hr.GBP £12.27/Hr.

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