Senior Club Supervisor

**About Us**

AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. #Sisterhoodworks

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. The AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Purpose**

To deliver exceptional service and supervision of the F&B operation across AllBright Clubs.

**Outline of Key Responsibilities**
- Guest and member wellbeing and satisfaction - ensuring and maintaining the best possible guest experience
- Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
- Be a brand ambassador and maintain privacy and confidentiality at all times
- Opening and closing the building, using checklists provided
- Updating check lists and opening and closing duties to ensure the well-being and safety of all staff, customers, members and guests
- Managing the staff, making sure they are all upholding company standards and policies
- Conducting one month and 3-month probation reviews for all new starters in FOH
- Keep track of staff shifts, lateness, sickness and correct clocking in and out of hours, ensure they are accurately recorded on the Team Live system
- Complete return to work forms with employees when they return to work following sickness
- Coordinate communication between front of the house and back of the house staff
- Maintain cleaning standards throughout the building including the upkeep of the toilets during your shifts
- Note any maintenance issues and inform the Facilities Manager - following up that all maintenance has been completed to a good standard
- Daily checks of par levels of drink stock, menus, glassware, toilet products, crockery to ensure smooth running of shifts
- Daily checks of menus, event sheets and special requests
- Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
- Ensure team members comply with club security, fire regulations and all health and safety regulations
- Ensure all team members follow correct processes for allergen handling
- Ensure the team are up to date with mandatory training, food safety, fire safety and H&S
- Gather guests’ feedback and recommend improvements to our menus
- Ensure that all team members have a current knowledge of club products, services, facilities, events, pricing and policies and knowledge of local area and events.
- Monitor and maintain standards of presentation of all staff
- Monitor and maintain standards of presentation of club public areas (cleanliness and maintenance) and report any defaults to the relevant departments
- Maintain areas of mezzanine and fire stairway ensuring neat and tidy at all times, ensuring health and safety are adhered

**Member Responsibilities**
- Ensure that the service team are aware of repeat guests and other VIPs
- Train the wait team to welcome Members, their guests and visitors into the F&B areas, ensuring that all members receive exception service and attention to detail
- Build one to one relationship and understanding of our members to allow the delivery of intuitive service and use knowledge of the membership to promote specific member events in a targeted manner
- Actively promote and cross sell all membership, events, external events at AllBright and capture information for all potential sales leads and pass to the appropriate department
- Ensure a comprehensive knowledge of activity within the club on any given day and week, including Member events, private events and other business activities
- Demonstrate a sound understanding of the rules of membership and ensure that any breaches are dealt with directly or escalated to either the membership team or the Club Management team as appropriate.
- Handle complaints and specific Member requests.

**Service Responsibilities**
- Champion Service Excellence throughout the Club, overseeing service training and leading by example to set the tone of service. Service training to include upselling techniques
- Act as a role model to all team members, supporting, motivating and encouraging good staff relations by promoting a positive culture throughout the department and by fostering a strong team ethic through formal and informal channels of communication
- Maintain a high level of professionalism in dealing with customers, face to face and on the phone. Take calculated risks in