Patient Quality

24 hours ago

Manchester, United Kingdom HCA Healthcare UK Full time

**About the position**:
**The Patient Experience and Quality Matron is responsible for the leadership, development and co-ordination of customer experience initiatives across the Joint Ventures North facilities, to influence the development and delivery of service improvements.**:
**You will be responsible for providing clinical leadership in the development of a regional nursing audit programme and accreditation scheme to support the monitoring and measurement of continual quality improvement and be a key member of the regional Joint Venture North team, leading work streams and projects across the region that impact on the development of quality patient services.**:
**Duties and responsibilities**:

- **Design and implement a JV North customer experience strategy to meet business needs and facilitate the achievement of clinical service department and corporate objectives**:

- ** To develop, lead and manage regional wide strategies and action plans to ensure appropriate access to services for all our customers.**:

- ** Lead on researching, developing, commissioning and implementation of the customer experience agenda, including the delivery, reporting and development of action plans following local customer surveys to address improvements required to services in response to issues identified.**:

- ** Oversee and direct relevant stakeholder engagement, leading on identifying opportunities to work collaboratively with partners, such as patient forums, doctors, health insurance companies. Proactively seeking and building continuous and meaningful engagement with customers, particularly patients, to shape services and improve health.**:

- ** Advise the senior management team on local and national policies, which influence or may impact on services, contributing to the delivery of local and national policy initiatives**:

- ** Work closely with Infection Control Teams and HODS to ensure robust audit, action planning and change management to minimise risk of hospital acquired infection and to strengthen measures to prevent/control spread of any infection**:

- ** Work collaboratively with Facilities Directorate to ensure all standards of cleanliness are maintained and improved as required**:
**Skills and experience**:

- **Degree in relevant specialty and clinical experience**:

- ** In depth knowledge and expertise of administrative practices and procedures, supported by a range of software and project management skills and experience**:

- ** Extensive knowledge of customer experience evidence based approaches and of managing customer experience initiatives, for example development of experience questionnaires, the administration and data collection in relation to these, subsequent analysis of results and action plans**:

- ** Experience of data analysis in range of techniques for analysing large data sets and complex information**:

  • Quality Improvement Nurse: Lead Patient Care Excellence

    6 days ago

    Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    A leading cancer care organization in Manchester is seeking a Quality Improvement Nurse to join their Quality and Standards team. The ideal candidate will have strong clinical and communication skills, as well as leadership experience. This full-time role focuses on improving patient experiences and implementing quality plans across the trust. A passion for...

  • Patient Pathway Coordinator

    1 week ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The Postholder will support Lead Patient Pathway Coordinators and Ward Clerk Assistants ensuring the provision of a comprehensive service to the Consultants and their teams, working within this area....

  • Patient Care Coordinator

    2 days ago

    Manchester, United Kingdom Job Bridge Global Full time

    Position Overview:*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.Job Bridge Global is thrilled to present an...

  • Patient Aftercare Advisor

    1 week ago

    Manchester, United Kingdom Electiva - Manchester Full time

    **Aftercare Advisor - Patient Support Team** **Location: Manchester** **Hours: Part-Time - Saturdays & Sundays, 9:00 AM to 5:30 PM (16 hours/week)** **Training Requirement: Must be available for two weeks of full-time training (Monday to Friday) in Electiva Hospital, Manchester** Transform Healthcare’s Patient Aftercare Team plays a vital role in...

  • Patient Flow Practitioner

    2 weeks ago

    Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    Are you a qualified Nurse Associate or due to qualify in the next 3 months? We are expanding our Patient Flow Team and we are looking to appoint highly motivated Nurse Associates who have a passion for delivering safe, high-quality care to patients. In return you'll be part of a dynamic and professional team who will support you to achieve your potential....

  • Patient Experience Officer

    2 weeks ago

    Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Quality and Standards department at The Christie for a Patient Experience Officer to provide a friendly and professional service to our patients and their carers. You will help to ensure that the patient experience is of the highest standard. We are looking for a dynamic, motivated individual who will work to...

  • Patient Call Handler

    1 week ago

    Manchester, United Kingdom Omnes Healthcare Full time

    Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing...

  • Matron for Patient Flow

    1 week ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    Wythenshawe, Trafford, Withington and Altrincham (WTWA) Patient flow Matron (30hrs) The post holder will be key members of the site management team, to lead and co-ordinate capacity which supports effective clinical flow and maintains patient safety. The need to balance emergency and elective demands effectively will be critical components of the role and...

  • Patient Service Assistant

    1 week ago

    Manchester, United Kingdom Sodexo Full time

    Job Introduction **About the role** Hospital stays can be quite a stressful and worrying time for our patients and their loved ones. A simple smile and high-quality service can put our patients at ease and make all the difference! At Sodexo our **Patient Service Assistants** are vital to making sure that we provide a great all-round service for our patients...

  • Patient Services Advisor

    2 weeks ago

    Manchester, United Kingdom MyDentist Full time

    **Patient Services Advisor** **Hours**: Part Time 16 hours between Mon - Friday **Location**:Kearsley, M26 1GG As Europe's largest Dental care provider, our network of 600+ dental practices are home to more than 3,000 talented clinicians and over 6000 employees across the UK. Together, we’re a strong community of talented people. A real mix, who all care...