Customer Experience Principal

**Travel required - up to 30%**

**What You'll Do****:
As a CX Principal, you will play important role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership.

**Your responsibilities will include**:

- Driving software, services adoption, and value realization, leading to successful renewals and growth through a smooth delivery process that supports the customer to reach their success criteria. Proactively leading renewal risks and using insights to increase customer retention.
- Creating and maintaining relationships with the customer and also with Cisco partners to understand their challenges and objectives, and advocating for their needs within Cisco.
- Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions in line with the Financial targets for that customer.
- Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
- Collaborating with Sales and Services Sales, Customer Success Specialists, Renewals, other Delivery teams and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.

**Who You'll Work With****:
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.

**Who You Are****:
You are passionate about customer adoption and excel at demonstrating the value of service delivery. Thriving in collaborative environments, you work seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies. Your leadership in outcomes and investment decisions ensures customers fully benefit from Cisco’s offerings.

With advanced technology knowledge, you guide clients to meet their business objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.

Your dedication to encouraging customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success.

Since our customer has a huge base of international subsidiaries regular travel is an important part of the role and more importantly the sensitivity of the various cultural backgrounds for European, African and Middle Eastern operating companies as well as the international structure of the customer’s buying center (VPC).

**Minimum qualifications**:

- Knowledge of two or more technology architectures
- 4 years of delivery experience and a solid grasp of software lifecycle practices
- Experience developing and maintaining strong executive relationships
- Experience leading virtual multi-functional teams in a matrix organization and the required customer management of such a model
- Experience with recurring revenue concepts, margin and attrition as well as experience in shaping complex transactional deals that open the door for ground-breaking journeys through a strong partnership of our Customer and Cisco.
- This role also requires the need to travel regularly to meet customers locally or international

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most exciting of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We handle whatever difficulties come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, ther