Customer Service Agent

3 days ago


Manchester Airport, United Kingdom Menzies Aviation Full time

About AMI
AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products
and using the latest technologies to create market-leading products and services for our customers:
At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence.

About the job
Main Accountabilities Include:

- Arranging collections and bookings.
- Raising relevant export paperwork, including MAWB's, HAWB's, Courier Consignment notes and NES
- Call Answering - Ensuring the telephones are answered in a timely and professional manner.
- Checking departure of shipments.
- Monitoring and maintenance of Booking, Customer Service and documents outlook mailboxes as and when required.
- To provide admin support for key accounts
- To assist the other Customer Service Agents & Management, as and when required.
- Fully comply with the company security regulations.

Fully comply with the company health and safety policy

Location
This role is based in our AMI Offices in Manchester Airport

**Requirements**:
Qualifications and Experience
- Excellent customer services skills ideally within an Export environment.
- Excellent time management skills to ensure workloads are completed on a daily basis.
- Good communication skills both written & verbal.
- Good telephone manner with previous experience of high call volumes (approx. 60 per day).
- Good operational and product knowledge desirable.
- Ability to work on own initiative and within a team.
- Must be proactive and forward thinking.
- Level CO security certificate desirable (training will be provided).



  • Manchester Airport, United Kingdom Europcar Full time

    Job DescriptionEuropcar is looking for Customer Service Returns AgentWould you like to be part of the Europcar team?  Are you someone who enjoys customer facing roles and working as part of a diverse team?  We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.You will be working in a...

  • Customer Care Agent

    5 days ago


    Manchester Airport, United Kingdom ABM Full time

    **Description**: **Job Title: Customer Care Assistant, PRM Operation** **Location: Manchester Airport** **Pay rate: £11.50 per hour** **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Collect passengers from their arrival point at the airport to escort them through security, passport...


  • Stansted Airport, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Agent (CSA)** **LOCATION: Stansted Airport** **SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)** **HOURS: Full Time Permanent** **PAY: £27,922 per annum** **Exciting new roles** Blue Handling provides Ground Handling services to Ryanair at its...


  • Stansted Airport, United Kingdom Excess Baggage Company Full time

    **Who are Excess Baggage?** We are a leading provider of airport and rail station baggage services. We have been offering baggage storage and shipping facilities, as well as a variety of other services, to the travelling public for more than 30 years. **What is the opportunity?** We are looking for Customer Service Agent to work at our locations in Stansted...


  • Manchester, United Kingdom Coople (UK) Ltd Full time

    **Inbound Customer Service Agent - work from home opportunity - many benefits** We have an exciting full-time, permanent opportunity to work as an Inbound Customer Service Agent in Manchester! All training is provided and paid for. We are recruiting on behalf of our client, a global leading provider of business process solutions. This Inbound Customer...


  • Manchester Airport, United Kingdom Global Baggage Solutions Full time

    **Location**:Manchester Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**: Starting £12.55 an hour **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% - £18.82 an...


  • Manchester Airport, United Kingdom Magnus Search Limited Full time

    Magnus Search in partnership with a well known Ground Handling company located at Manchester Airport are looking for **Front of House Staff /Passenger Service Agents**. This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team. **Duties and responsibilities**: -...


  • Manchester, United Kingdom Jobwise Ltd Full time

    **How does working in a Customer Service position thats not like an average call centre advisor role? Its being part of a fun environment with a supportive management team who invest in you and recognise hard work.** **With flexible shifts AND options for overtime to boost your income... Whats not to LOVE? I am looking to recruit a bubbly and ambitious...


  • Manchester, United Kingdom Coburg Banks Full time

    Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions....


  • Manchester Airport, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents. But at the heart of our business is our people. **Role...