Account Coordinator Apprenticeship Service

3 days ago

Nottingham, United Kingdom SR Apprenticeships Full time

Are you an enthusiastic and self-motivated individual, with experience of the apprenticeship sector? Are you a confident communicator, with a proven track record in building relationships?

As part of our continued growth, SR Apprenticeships are looking to recruit an Account Coordinator for Apprenticeships, to help manage an exciting portfolio of new and existing national employers.

We are passionate about offering a completely high-quality, tailored service to our clients and our Partnerships and Account Management Team are an integral part of making sure this happens.

As an Apprenticeship Service Account Coordinator, your primary responsibility will be to deliver exceptional customer service to our partner employers. You will offer comprehensive information, advice, and guidance to assist them in establishing and managing their Apprenticeship Service accounts effectively.

We are looking for someone that has experience in the sector and is now looking to develop and grow with us into a long-standing career.

Key Responsibilities and Accountabilities:
As part of this role you will
- Co-ordinate and support the administrative process of apprenticeship programmes, working with key internal and external stakeholders
- Support the Head of Account Management with supporting large Employers (levy payers)
- Supporting with creating fully tailored programmes
- Running Awareness Sessions to promote a variety of SR Apprenticeships programmes
- Building progress reports and feeding back to the client
- Acting as a support mechanism for learners on programme
- Holding business reviews
- Assisting with onboarding administration and supporting with group enrolment sessions
- Holding regular meetings with internal stakeholders and attending team meetings
- Hosting and attending events with employers
- Working to agreed targets and KPI’s
- Proven experience in customer service roles, preferably within an educational or apprenticeship setting.
- Strong organisational skills with the ability to manage multiple tasks efficiently.
- Excellent communication and interpersonal abilities, both written and verbal.
- Understanding of apprenticeship funding mechanisms and regulatory compliance is desirable.
- Excellent IT skills

You will receive:

- A competitive salary and full reimbursement of expenses
- Auto enrolment to pension plan following a successful probationary period

The Benefits
- 25 days holiday plus public and bank holidays, with additional days for length of service
- Birthday day time off
- Pensions scheme
- Health cashplan
- Employee discount
- Employee Assistance Helpline
- Employee Health and Wellbeing support
- Buy an additional 3 days annual leave
- Appreciation gifts
- Referral programme
- Work from home/hybrid working

About Us
- SR Apprenticeships deliver apprenticeships and professional qualifications nationwide.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Account management: 1 year (required)
- sales: 1 year (required)
- Administrative: 1 year (required)
- using CRM's: 1 year (required)
- apprenticeship programmes: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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