Clinical Support Worker

An exciting opportunity has arisen for a full time, permanent position in the Clinical Support Team at the Christie Proton Beam Therapy (PBT) Centre in Withington Manchester.
Working shifts to cover the needs of the service. Example shifts include 7am-3pm and 11am-7pm. These may vary depending on work area.
Permanent 37.5hours over 5 days
The CSW assists the clinical teams in supporting patients whilst they are receiving treatment. This includes assisting radiographers in the production, management and maintenance of radiotherapy immobilisation devices, liaising with patients on a daily basis, supporting patients by building a rapport, feeding back important information to the clinical team. Some clinical duties will be required such as changing dressings, capturing and recording of patient clinical observations. This role also includes a range of administrative duties using Trust systems to capture and record information tracking and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.
Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK. Applicants should have a strong team work ethic and be willing to interact with a range of professions.
As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore a CSW will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.
The Christie PBT Centre treats adult and paediatric patients from across the UK. The CSW team are responsible for delivering a high standard of holistic patient care to visiting patients and families. This is an interesting role with a diverse daily routine. With a new team structure there is opportunity for personal development and professional progression within the team, service and Trust, which is supported by all levels of management.
Communication Skills
Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries
To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition
Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers
Liaises between all Christie radiotherapy centers, host sites and community where appropriate
Knowledge, training and Experience
Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals
Data input and radiotherapy completion tasks
Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Complies with policies, procedures, rules, regulations and departmental protocols
Production of suitable immobilisation equipment
Provide clinical support for radiotherapy anaesthetic and recovery areas
Once training and competencies have been completed, working under the direction of the PBT radiographers to undertake routine and specifically identified tasks in order to support the running and organisation of clinical services in the PBT service once training and competencies have been completed
Personal Skills
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Produces departmental statistics using appropriate systems, ensuring submission within given deadlines
Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided
Cover the reception desk as needed, answering internal or external telephone calls
Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act
Planning and Organisation
Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
Books patient transport where applicable and deals with transport queries
Booking and scheduling of physiotherapy and complimentary therapy and support services on site
Using patient management system, ensure all radiotherapy appointments are recorded on Medway
Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or