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Roving Receptionist

2 weeks ago

London, United Kingdom CUSHMAN Full time

Job Title

Roving Receptionist

Job Description Summary

We are looking for a part-time roving receptionist to cover permanent Front of House employees in the event of annual leave and sickness. You will work across a range of buildings, representing Cushman & Wakefield and delivering a genuine and personalised service to all our occupiers and guests.

As a Front of House team member, you will offer a warm, personal, confident and interactive service to our occupiers/guests ensuring a consistently positive customer experience in the property.

The successful post holder should be able to perform in a fast-paced environment and manage challenging situations intelligently by offering appropriate resolutions.

**Job Description**:
**Key responsibilities will include**:
Welcoming all occupiers and guests to ensure their arrival and departure experience is genuine, friendly and efficient

Creating rapports with occupiers/guests and maintaining excellent professional relationships

Ensuring all calls (internal and external) are answered, transferred or forwarded promptly and professionally; record any messages accurately and obtain required information to be passed on

Dealing with any queries from occupiers/guests and offering assistance in resolving issues

Liaising and assisting with the coordination of building contractors and having an awareness of works being carried out within the building

Reporting any relevant information and issues to the Front of House Manager and designated Facilities Management team

Understanding and adhering to Cushman & Wakefield procedures and protocols regarding health & safety, security measures and building access control

Providing ad-hoc administrative assistance to the Building Management team as and when required

Previous Front of House/Hospitality experience in similar front facing roles

Experience of handling challenging situations and multi-tasking

Experience of delivering exceptional guest services