Guest Service Assistant

1 week ago


Nottingham, United Kingdom Holiday Inn Derby Nottingham Full time

**Job Ref**:KGH10923

** Branch**:Holiday Inn Derby Nottingham

** Location**:Holiday Inn Derby Nottingham, Nottingham

** Salary/Benefits**:£12.21 per hour plus benefits and monthly service charge

** Contract type**:Permanent

** Hours**:Part Time

** Hours per week**:15

** Posted date**:07/11/2025

** Closing date**:07/12/2025

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
- Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant._

This role reports directly to the Guest Service Manager.

**What you’ll do**

- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.

**What we’re looking for**

- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen)
- Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you

**What’s in it for you**

- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.

**Next steps**

**Who are Kew Green Hotels?**

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Set in the quiet setting in the village of Sandiacre and just 200 yards from Junction 25 off the M1, our hotel, Holiday Inn Derby - Nottingham is perfectly located whether you're visiting for business or pleasure. We pride ourselves on being a hotel that has something for everyone. Cosy and comfortable bedrooms. Delicious dining options. Close to fun family attractions. Productive meeting spaces. Beautiful wedding venue. Perfect space for parties and gatherings. Kids Stay Eat Free. Park Stay and Go options.



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