Application Support Consultant

**Job Details**:
**Job Reference**:HCC622160

**Salary Range**: £40,643 - £45,077 per annum

**Work Location**: Elizabeth II Court, Winchester (Hybrid Working)

**Hours per week**: 37

**Contract Type**: Permanent

**Closing Date**:12 September 2025

**Interview Date**:w/c 22 September 2025
- Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as social care and education. These include transport, planning, waste recycling, libraries and trading standards.

**The Role**:
**What you’ll do**:

- Business analysis, requirements gathering, consultancy and design of CareDirector developments and integrations
- IT testing, including test script production, unit and system testing and co-ordination of customer user acceptance testing
- Working with external suppliers to log support cases, explain issues and plan system maintenance and software upgrade
- Building and maintaining relationships with stakeholders
- Writing and reviewing procedures and project and technical documentation
- Acting as 3rd Level support to resolve Incidents and complete Service Requests

**What we’re looking for**:

- Strong analytical thinking and problem-solving skills
- Strong team focus, working collaboratively with colleagues through mentoring and training
- Experience of delivering and co-ordinating IT solutions, understanding of business analysis and requirements gathering
- Strong focus on providing and improving customer satisfaction
- Experience of writing and following test scripts for unit, systems, regression, integration and end-to-end testing
- Effective communication skills at all levels including oral, written, presentation and briefing others
- Flexibility to work effectively across different areas of IT including user support, IT administration, analysis, design, development and testing
- Experience of promoting data accuracy and IT security

**Why join us?**
- Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
- If you think you have what it takes to make a real difference in Hampshire, get in touch
- Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
- Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

**Additional Information**:
**Vetting Requirements**:
**Contact Details for an Informal Discussion**:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.