Hotel Reservations Supervisor
5 days ago
**The Westbridge Hotel, Stratford - London**
With its intimate atmosphere and classic British charm, we like to think of The Westbridge as a home away from home. A place where professional and friendly staff will be happy to attend to our guests every need; where attention to detail matters; and where location couldn’t be more prime.
We are looking for an experienced Reservations Supervisor to join our small and friendly team at the hotel.
As a Reservations Supervisor you will be responsible for:
- Liaising with clients to ensure that accurate details for each reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Handling both individual and group bookings
- Ensuring enquiries are managed to maximise sales, occupancy, and revenue, including up-selling equipment, F&B, and relevant hotel facilities wherever possible
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery, and investigation of any complaints
- To be able to work on own initiative at times
- To identify and look at key trends to establish any gaps in the market or any potential sales opportunities
- To focus on selling best practices with rate management and forecasting
Previous hotel reservation experience is a **MUST** and knowledge of Opera PMS is advantageous.
An ideal opportunity for someone who wants to take that next step in their Reservations/Revenue career.
Working Monday - Friday we offer a competitive salary and great benefits.
**Benefits**:
- Company events
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Hotel Reservations: 1 year (required)
Work Location: One location
Reference ID: RESS/WH
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