Garden Centre Assistant
6 days ago
**Description**:
We are looking for someone to join our cash out team at South Downs Nurseries, working 28 hours a week including alternate weekends.
Key Responsibilities:
Till Operations
- Operate tills efficiently, accurately processing customer transactions including cash, card, and
other payment methods.
- Provide excellent customer service by assisting customers with purchases, answering
queries, and offering product recommendations.
- Ensure all till areas are kept clean, organised, and adequately stocked with necessary
supplies such as bags and receipt rolls.
- Handle returns, refunds, and exchanges in accordance with company policies, ensuring
customer satisfaction.
- Maintain a friendly and professional demeanour while serving customers, addressing any
issues promptly and courteously.
Customer Service
- Greet customers warmly upon entering and ensure a welcoming atmosphere.
- Assist customers in selecting and purchasing products, offering expert advice and
recommendations.
- Handle customer queries and complaints courteously and efficiently, escalating issues to
your Line Manager when necessary.
- Provide product demonstrations or advice as needed, ensuring customer confidence in their
purchases.
Merchandising and Stock Management
- Maintain creative and visually appealing displays that adhere to company standards.
- Ensure all stock is well-organised, clean, and appropriately merchandised.
- Produce accurate and visually appealing Point of Sale (POS) materials following company
templates.
- Keep pricing, product descriptions, and promotional signage up-to-date and error-free.
- Monitor and report stock levels, including shortages, overstock, damages, and customer
requests, to your Line Manager for efficient restocking.
**Key Responsibilities**:
- Previous experience in a retail environment is preferred, but full training will be provided.
- Key Attributes and Skills- Excellent interpersonal and communication skills to engage with customers and colleagues
- effectively.- Strong attention to detail in merchandising and product presentation.- A proactive approach to problem-solving and meeting customer needs.- Ability to work independently and as part of a team in a fast-paced environment.- Basic numeracy and IT skills for POS systems and inventory management.
**Duration**:
28 hours a week, with alternate weekend working rota
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