Garden Centre Assistant/merchandiser

4 days ago

Hassocks, United Kingdom Tates of Sussex Full time

**Description**:
As a Garden Centre Assistant / Merchandiser, you are the first point of contact for customers, providing exceptional service and expert guidance to ensure they find the perfect products for their needs. You are also responsible for maintaining a high standard of merchandising, stock control, and department upkeep to contribute to a pleasant and professional shopping experience.

**Key Responsibilities**:
**Customer Service**:

- Greet customers warmly upon entering and ensure a welcoming atmosphere
- Assist customers in selecting and purchasing products, offering expert advice and recommendations
- Handle customer queries and complaints courteously and efficiently, escalating issues to your Line Manager when necessary
- Provide product demonstrations or advice as needed, ensuring customer confidence in their purchases

**Till Operations**:

- Operate tills efficiently, accurately processing customer transactions including cash, card, and other payment methods
- Provide excellent customer service by assisting customers with purchases, answering queries, and offering product recommendations
- Ensure all till areas are kept clean, organised, and adequately stocked with necessary supplies such as bags and receipt rolls
- Handle returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction
- Maintain a friendly and professional demeanour while serving customers, addressing any issues promptly and courteously

**Merchandising & Stock Management**:

- Maintain creative and visually appealing displays that adhere to company standards
- Ensure all stock is well-organised, clean, and appropriately merchandised
- Produce accurate and visually appealing Point of Sale (POS) materials following company templates
- Keep pricing, product descriptions, and promotional signage up-to-date and error-free
- Monitor and report stock levels, including shortages, overstock, damages, and customer requests, to your Line Manager for efficient restocking

**Prerequisites**:
**Key Skills & Attributes**:

- Excellent interpersonal and communication skills to engage with customers and colleagues
- Strong attention to detail in merchandising and product presentation
- A proactive approach to problem-solving and meeting customer needs
- Ability to work independently and as part of a team in a fast-paced environment
- Basic numeracy and IT skills for POS systems and inventory management

**Duration**:
Part time with alternate weekend working rota.

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