Customer Advisor

2 weeks ago

Belfast, United Kingdom Argento Full time

**We are recruiting for Seasonal Customer Advisors / Administrators to work in our busy Head Office in Belfast.**

**Christmas is our busiest time of the year and as customer advisors you’ll play a huge part in delivering an amazing customer experience to our online customers over the festive period.**

Job Title: Seasonal customer advisor

Responsible to: Team Leader / Manager

Contract: 16 - 32 hours per week

Hours of Work: will vary, but will include day, evening and weekend shifts

Location: Office based, Belfast BT4

Training: will be carried out

**Start your career with Argento today**

**The role involves**:
**Why Argento?**
- Confirmed hours for November - December
- Part time and full time shifts available
- No Sunday shifts required
- Opportunity to be extended into January 2025
- Opportunity to learn new skills and experiences in a fast-paced environment
- Free car parking and located on a bus route

As we approach our busiest time of year “CHRISTMAS” we strive to ensure that all customers receive the very best experience from Argento

**Responsibilities will include**:

- Record and resolve customer complaints and any other potential issues, ensuring the customer is kept updated
- Assist with picking and packing of stock at peak trading times

**About you**

Do you have previous retail experience with exceptional communication and a passion for providing excellent customer service? You must demonstrate a real energy and passion for customer care, you should also be friendly, enthusiastic and knowledgeable about our brands.

**Essential Criteria**:

- Enthusiastic and knowledgeable about our brands
- High level of data input, ensuring attention to detail and accuracy with excellent written communication skills, spelling, grammar and punctuation
- Excellent listening and verbal communication skills
- Excellent problem-solving abilities and can handle complaints in a calm manner
- Enjoy working as part of a team
- Well presented with a positive, pro-active and professional approach
- Flexibility both in duties within the customer services team and in hours of work to ensure that business needs are met (may be required to work different shifts or asked to work overtime during peak trading times)

**Desirable Criteria**:

- At least 2 years’ experience working in a fast-paced customer service industry, preferably online
- Minimum of GCSE Math and English at Grade C or above (or equivalent)
- Experience of dealing with online customer enquiries, queries, returns via Facebook, Instagram and Twitter
- Experience of working in an online chat (Live-Chat) role

**How to apply**

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 2 months

Pay: £11.44 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 18/10/2024
Expected start date: 11/11/2024

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