Customer Service Staff

7 days ago


Fort William, United Kingdom ScotRail Full time

CUSTOMER SERVICE STAFF (BOOKING OFFICE/PLATFORM) - INTERNAL RELIEF

PART-TIME - 14 HOURS PER WEEK

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

**Not your average role.**

You will be responsible for the provision of a high standard of customer information and assistance. Sale of tickets and other rail service products. Maintenance / cleaning of station environments including platforms, waiting areas and toilets. Ensuring that station complies with the Service Quality Incentive Regime.

**What you bring**
- Evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles.
- Highly motivated and flexible individual.
- Effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.
- A Customer Service SVQ would be advantageous as well as an understanding of COSHH.
- Flexible approach to work and be a good team worker.
- Ability to remain calm and deal with customers in times of disruption.

Hours of work: 14 hours per week. Monday to Saturday, 2 days with variable rest days.

We offer an attractive reference salary of £32,845 per annum (pro rata) on completion of training. During training, the trainee salary is £ 22,147 per annum (pro rata).

Initial training will be full-time (35 hours per week) based in Glasgow.

**What we offer you**

ScotRail offer an excellent rewards package including
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Life Insurance cover for 4 x annual salary
- Contributory lifestyle benefits options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan

Please note that due to the volume of interest received these vacancies could close prior to the published date.

**Selection process**:
**Equal Opportunities



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