Customer Service
2 weeks ago
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service - Personal Banker in Fort William
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
What else you need to know
We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.
Hours
- Full time - 35hrs
- 12 Month fixed term contract
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
**How we'll reward you**:
**Salary**:£22,410 per year (pro rata for hours worked)
You’ll join on a competitive salary of £22,410 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
-
Retail Customer Service
1 week ago
Fort William, United Kingdom Entain Full time**Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
-
Customer Service Representative
7 days ago
Fort William, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in...
-
Customer Assistant
3 days ago
Fort William, United Kingdom Gleaner Ltd Full timeBen Nevis Service Station requires a motivated Customer Assistant to join the team. The job will encompass all aspects of the daily running of a fuel and retail site, including: customer service, cash handling, stock control, stock replenishment and cleaning. The role is offered at 16 hours per week split over 2-3 shifts per week. Shifts are allocated over...
-
Customer Service Team Leader
4 days ago
Fort William, United Kingdom William Hill Full timeSocial network you want to login/join with:Customer Service Team Leader, Fort WilliamClient: William HillLocation: Fort William, United KingdomJob Category: OtherEU work permit required: YesJob Reference: 7d0c473e5793Job Views: 4Posted: 12.07.2025Expiry Date: 26.08.2025Job Description:William Hill is more than a betting shop; it's a home from home where...
-
Customer Service Assistant-fort William
5 days ago
Fort William, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistants Various hours £12.02 per hour** **SPAR Grange Road, Fort William** **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we...
-
Meet & Greet Customer Service Operative
2 weeks ago
Fort William, United Kingdom Kingdom Full time**Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Meet & Greet Customer Service Operative to join our team.** We are looking for a customer-focused and energetic Greeter to join our team. A Greeter’s responsibilities include ensuring guests are greeted when they enter the store and providing...
-
Fort William, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistant (Retail) - 16 hrs** **SPAR Grange, Fort William** **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything...
-
Customer Service Staff
1 week ago
Fort William, United Kingdom ScotRail Full timeCUSTOMER SERVICE STAFF (BOOKING OFFICE/PLATFORM) - INTERNAL RELIEF PART-TIME - 14 HOURS PER WEEK With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and...
-
Customer Service
5 days ago
Fort William, United Kingdom Royal Bank of Scotland Full timeJoin us as a Personal Banker in Fort William - You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals - We’ll look to you to proactively find ways to continually enhance our customer banking experience - We’ll support you to achieve a Foundation Certificate in Responsible Banking and...
-
Retail Customer Service Manager — Lead
2 weeks ago
Fort William, United Kingdom Paxton Personnel Ltd Full timeA retail management company based in Fort William is seeking a full-time Customer Service Manager. The successful candidate will lead a team to ensure outstanding customer service while driving business improvements. Ideal applicants will possess strong leadership and organizational skills, with experience in a supervisory role within retail. Benefits...