Specialist Administrator for Complaints

3 days ago

Chelmsford, United Kingdom NHS Mid and South Essex Integrated Care Board Full time

ROLE PURPOSE / SUMMARY The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area. The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition. The Complaint Officer will be responsible for complaints co-ordination and administration in line with the Mid & South Essex Integrated Care System Complaints Policy and NHS Complaints Regulations 2009. The post holder will also be responsible for providing an impartial, frontline public enquiries service, receiving and resolving enquiries in a timely manner.
You will be able to work with minimum supervision, prioritising workload, exercising initiative and a problem-solving approach when tackling new areas of work. You will also maintain personal development to meet the changing demands of the job and participate in appropriate training activities. The post holder will demonstrate compassionate communication, partnership, and networking skills, which are needed to create effective working relationships across a range of internal and external stakeholders. COMPETENCY BASED KEY DELIVERABLES To manage an integrated system for handling compliments, comments, concerns, enquiries, and complaints about the services commissioned by Mid & South Essex Integrated Care System in line with national requirements and local policies.
To support the Quality team to deliver the statutory function of continuous quality improvement, through the commissioning of high-quality services for the local population. Ensure that all compliments, comments, concerns, complaints, enquiries are received and responded to in a professional and timely manner and, in accordance with the regulations and are logged onto the data base for effective management, investigation and response. Triangulate all patient experience data to provide analysed information on trends to support quality assurance and improvements. Work in partnership with directors, service managers, patients, service users and carers, mediators, external organisations, and others to resolve all complaints in line with national regulations.
Support the innovative development and implementation of the patient experience agenda across commissioned services and within the Integrated care system, using a variety of methodologies. This will include leading on change programmes arising from patient experience intelligence. Manage Parliamentary and Health Service Ombudsman and Information Commissioner Enquiries. Support Quality Managers to manage quality improvement and assurance processes by sharing information gathered from complaints, concerns, enquiries, and complaints about Providers commissioned by Mid & South Essex Integrated Care System.
Management of a small number of staff Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Responsible for decisions made during the course of their duties, seeking guidance and escalating issues where appropriate

  • Complaints Officer

    5 days ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic and innovative individual to join our team as a Complaints Officer! From their unique perspective, complaints officers play a key role in sharing patient insight to aid continuous improvement, supporting the delivery of safe care along with an excellent patient experience. - Ensure that complaints and...

  • Complaints Handler

    3 days ago

    Chelmsford, United Kingdom QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee To manage Core, Complex and Reinsurance complaints and other associated activities as an integral part of Claims Governance within Claims Performance, supporting regulatory compliance and QBE’s reputation. - Complaints Handler - Claims Leeds or Chelmsford - hybrid working Are you ready to take...

  • Complaints Handler

    2 weeks ago

    Chelmsford, United Kingdom QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeTo manage Core Complex and Reinsurance complaints and other associated activities as an integral part of Claims Governance within Claims Performance supporting regulatory compliance and QBEs reputation.Complaints Handler - Claims - 9 month FTCLeeds or Chelmsford - hybrid workingAre you ready to take on...

  • Administrative Assistant

    7 days ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    THIS POST IS PART TIME We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team. The post holder will work as part of the Ophthalmology Outpatients Administration Team and contribute to the delivery of a comprehensive and effective administration service...

  • Administration Assistant

    7 days ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team. The successful post holder will work as part of the Ophthalmology Outpatients Administration Team and contribute to the delivery of a comprehensive and effective administration service across the...

  • Outpatient Administrative Assistant

    2 weeks ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    THIS POST IS FULL TIME AND FIXED TERM FOR 7 MONTHS To work as part of the Ophthalmology Outpatients Administration Team and contribute to the delivery of a comprehensive and effective administration service across the Ophthalmology Outpatients Business Unit. To undertake a wide range of clerical, telephone and reception duties, and the documentation of...

  • Outpatient Administrative Assistant

    2 weeks ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    THIS POST IS FULL TIME, PART TIME, JOB SHARE AND FLEIBILITY WILL BE CONSIDERED We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team. You will work as part of the Ophthalmology Outpatients Administration Team and contribute to the delivery of a...

  • Emergency Operations Administrator

    5 days ago

    Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

    The Mid & South Essex Operations Team are looking for an experienced administrator to work in Chelmsford, to support the busy day to day operations of the 999 service. The administrator will be responsible for supporting the operational management team for the effective deployment of staff and other resources. The successful applicant will provide...

  • Customer Care Specialist

    5 days ago

    Chelmsford, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    Salary **from £24,836 up to £31,045** - Location **Hanningfield, Chelmsford, Essex** **About the role** **Customer Care Case Specialist - Metering Operations** **Permanent** **Salary - £24,836 rising to £31,045** **(depending on experience)** **Location - Hanningfield, Chelmsford** **About the role** - *Please see recently updated job description...

  • Senior Therapy Outpatient Receptionist

    3 days ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you looking for your next role? Work within the administrative and reception team to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs. The post holder will support the registration of referrals into the department and the management of patient appointments...