Payment Officer

**We’re looking for a Payment Officer - Debt Recovery as part of a newly formed team; Interested?**

Do you want to be part of a great place to work in a role where you’re recognised for what you do, given the opportunity to thrive and encouraged to be the best version of yourself? Interested in joining a great organisation, with a comprehensive employee offer, including access to flexible working where work life balance is recognised? If so, please keep reading, you’re just what we’re looking for

We believe in putting people at the heart of everything we do and to make Gateshead a place where everyone Thrives. We want it to be a great borough, with vibrant Communities, where businesses can grow, residents feel supported and live fulfilled lives.

With a newly appointed Chief Executive, it’s an exciting time to be joining Gateshead Council.

**About the role.**

The Debt Recover Officer will report to the Payments Support Team Coordinator and will contribute to the financial sustainability of care provision by effectively managing and recovering outstanding social care debts. You will work closely with vulnerable adults, their families and partner agencies to provide a sensitive, person-centred approach to debt resolution, balancing financial responsibility with compassion and support.

With good financial skills you will have previous experience of working within a finance or business support environment.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

So are you ready to make a difference and join our team

**A bit about Gateshead Council**

We’re truly committed to providing our residents with the highest quality of service and we need like-minded people who can help us deliver on this commitment. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**
- You’ll be paid a competitive salary of £24,702 - £25,979
- You can save for your future by enrolling in our generous pension scheme
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
- We’ll give you access to a Co Wheels vehicle for work use, saving your petrol costs and wear to your vehicle
- A generous annual leave package of 28 days, increasing to 30 days following 5 years’ service. You can also purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
- We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell
- Access to generous flexi time system with the opportunity to take 2 flexi days per 4-week flexi period, depending on the needs of the service.
- We offer hybrid working, allowing colleagues to work remotely where appropriate if they wish to do so
- A robust Workforce Development offer with loads of opportunities for learning to progress your career and to enhance your knowledge in specific areas.
- Adult Social Care at Gateshead Council offers the chance to progress in a variety of roles across the service.

Our colleagues had this to say:

- “Gateshead Council are very, very good at encouraging staff to progress in their careers, and to believe in the staff and believe in themselves”_ - **David**
- “I think there is a real ethos of growing your own and making sure that staff are rewarded for their efforts and feel that they can do jobs.”_ - **Angela**

**It’s time to apply**

We’re delighted that you want to come and work with us. Please take a look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we’ll be checking to ensure that they meet the essential criteria as set out in the job profile.