Community Engagement Officer

6 days ago

London, United Kingdom SCS Railways Full time

Job Introduction

Role
Reporting to the Community Engagement Manager, the Community Engagement Officer
(C.E.O.) supports the project’s communications strategy and assists in developing plans for
engaging with all stakeholders, the local community and the public, acting as a point of
contact and the professional face of the project within a defined geographic area. The C.E.O.
proactively protects the client’s, the company’s and the project’s reputation within the
community, embedded within the delivery team and working within the community to ensure
stakeholder concerns are understood and addressed as far as possible, helping to ensure that
the project overall behaves as a considerate neighbour.
The post will require an individual who can understand the needs of the project team having
face‐to‐face contact with all different members of the community and local stakeholders
whilst appreciating the wider context and the needs of the client.

Main Responsibilities

The Community Engagement Officer will:

- Support the development of an integrated community engagement and public
relations strategy for the whole project
- Assist in developing and delivering effective engagement and communications plans
for the project within a defined geographic area
- Work as part of an area delivery team to review construction impacts and minimise
effects on stakeholders, and support the delivery of training and briefings to support
this
- Support HS2 to promote a positive image of the project and raise public awareness of
the benefits of the project
- Assist in the delivery of community engagement events, supporting HS2 by drafting
materials, undertaking event management, e.g. drop‐ins and exhibitions
- Support the Community Engagement Manager in coordinating external information
and messaging via the full range of media channels
- Build and nurture positive relationships with all stakeholders, adding value to the
delivery of the project, by being a good neighbour and embedding ourselves in the
community
- Assist in identifying potentially sensitive situations, and report them appropriately
within the project and client’s teams
- Record and respond to all complaints, queries, compliments and third party issues
within performance requirements, ensuring at all times that messages are consistent
and appropriate
- Assist with periodic reporting on community related matters
- Support the projects compliance with the Undertakings and Assurances, assisting on
delivering compliance for all community related commitments
- Engage proactively with local education establishments and interest groups, and work
with colleagues in Skills, Education & Employment to identify opportunities for the
community
- Assist with the delivery of the project’s Community Investment and Legacy
programme, working with colleagues to realise investment in legacy projects
- Proactively engage in wider HS2 activities, supporting collaborative opportunities and
sharing best practice and lessons learned

Required Qualifications & Skills
- Experience of community engagement / public relations
- Excellent interpersonal skills
- Credible communicator / presenter with large groups of people
- Proven ability in effectively dealing with challenging situations.
- Proven ability to work under pressure
- Capability of using Customer Relationship Management (CRM) systems

Desirable Qualifications & Skills
- Experience of the construction/ infrastructure industry
- Media training
- Capability of use Microsoft Dynamics

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