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Sales and Provisioning Coordinator

2 weeks ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Sales and Provisioning Coordinator.

The purpose of this department / team supports both the delivery of new circuits for the complex Data services supplied by Focus Group and the administration of accurate information pertaining to the supply and onward billing of these services. Additionally,the role also involves communication with customers and suppliers with updates, notifications and requests. They need to maintain the quality, compliance and service delivery standards of Focus Group.

Main duties of this role are:

- Day to day delivery of Network Services (Leased Lines/FTTC/SOGEA etc); ordering through to handover in line with our set processes
- Own the relationship between supplier and customer ensuring smooth implementation
- Update and maintain billing and delivery records in a timely and accurate manner
- Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales
- Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.