Guest Experience Manager

2 weeks ago

Cardiff, United Kingdom Dove & Hawk Full time

**Guest Experience Manager - Cardiff - £28,000 to £30,000 Dependant on Experience**

My client, a leading UK specialist in commercial property and asset management, are currently seeking a vibrant Guest Experience Manager for their brand new, stunning commercial office space in Cardiff.

You'll be the building champion, bringing life and soul to the building, being the smiling face that welcomes the tenants and guests and tends to their every need. Your positivity, enthusiasm and natural rapport will radiate across your team, inspiring greatcustomer service and a positive workplace culture.

This is an exciting opportunity to join a successful firm that encourages learning, progression, and rewards hard work. You will have the opportunity to make a real difference within the building, assisting with the launch and ongoing success. Prior experiencein high-end customer service within hospitality, cabin crew or property is desirable.

**Duties**:

- Going above and beyond to deliver outstanding customer service delivering a warm welcome to tenants and guests
- Ensure the operations of the building are running smoothly ensuring a high standard of presentation in lobbies and all other spaces
- Implement reception procedures including call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, and emergency notifications
- Get tenants onboard with the building's technology to deliver a seamless integration
- Report service failures and keep a list of any damages or repairs and report the Facilities Manager
- Create and provide information and training on new changes for the Front of House Team
- Regularly review all building amenities and engage with tenants through meetings and surveys to identify changes in requirements
- Identify initiatives such as lunchtime runs or yoga clubs and other social opportunities, such as book clubs, salsa lessons, networking drinks for people to meet or experience downtime
- Update community boards via the tenant experience platform to showcase all local amenities like
- Secure a budget and organise seasonal events for the tenants
- Manage the health and safety, and environmental management platform
- Manage budgets to raise purchase orders and approval of invoices
- Ensure the tenant experience platform is up to date
- Implement and assist with social media for the building

**Skills and Experience Required**:

- Prior experience within high-end hospitality, cabin crew or property
- Excellent Customer Service skills
- Outstanding organisational skills
- Strong interpersonal skills with the ability to build report
- Able to use own initiative
- Proactive and flexible approach to change
- Creative flare
- Self-starter
- Effective IT skills including working knowledge of Microsoft and Social Media platforms

**Salary**: £28,000 to £30,000 dependant on experience
**Hours**:Monday to Friday 9am - 5:30pm

If you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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