Credit Control Team Leader

3 days ago

Hinckley, United Kingdom Portfolio Credit Control Full time

**Job Purpose**

This role involves the day-to-day management of the Credit Control function, with full accountability for a team of three Credit Controllers responsible for the efficient cash collection for the Business.

**Job Overview**

The position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will ideally have experience in leading a team in either a Credit Control, Customer Service or similar department and be capable of working ina fast paced, dynamic but supportive team environment.

You will be responsible for delivering the expected performance from a team with the focus not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach toproblem solving and excellent negotiation skills are all prerequisites for this rewarding role.

**Day-to-Day Responsibilities**:

- Daily motivation and drive of the Credit Control team to meet or exceed short term performance goals.
- Communicate clear team objectives, individual goals, KPIs and SLAs and take full accountability for the delivery of same.
- Monitor team performance against KPI's & SLA's and be able to explain deviations from targets including but not limited to:

- Movements in Aged Debtors profile
- Collections
- Ensure direct call method is always the first collection contact attempted
- Complete regular call monitoring and feedback
- Initial escalation point for the Credit Control team for account queries and where resolution is outside Credit Control authority or advice required
- Build and maintain a close working relationship with _Client Experience_ and other functions, to resolve all complaints to the clients' satisfaction
- Own responsibility for higher value/corporate clients and all contact points in relation to overdue accounts and payment arrangements
- Liaise with internal stakeholders on account queries

**Role Metrics**:

- Accountability for the overall performance of a team of up to three people.
- Adherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
- Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
- To ensure a high level of attendance and punctuality. ?

INDCC

968647CVR

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