Administrator

5 days ago


Formby, United Kingdom Acorn insurance & Financial Services LTD Full time

If you are a self-motivated individual who is customer focused, professional, enthusiastic and has keen attention to detail, then this is a great opportunity to develop your career.**?**

**Role**: Administrator

**Location**: Formby

**Working hours**: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays 9:00am
- 12:30pm

**Salary**: £21,000 - £22,500
- A starting salary of £21,000 per annum.
- After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.
- After 12 months service upon passing developmental competencies, you will receive a further uplift of £1000 taking your salary to £22,500 per annum.

**What you will be doing**:

- Assisting with Broker enquiries by telephone
- Variety of Administrative duties including Policy Validation, Cancellations,
Mid-Term Adjustments
- Liaising with different departments in a professional and efficient manner
- Problem solving and dealing with difficult queries
- Servicing the Haven Line with broker-to-broker emphasis
- Always providing excellent customer service

**What we’re looking for**:

- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in all Microsoft office products
- Excellent warm personable manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated

**About Acorn Insurance**

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to ourcustomers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

**Why Acorn Insurance?**

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Perk Box Online & High Street vouchers and discounts
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Service-related holiday entitlement capped at 32 days (including bank holidays)
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- 4 Free Counselling Sessions
- Access to a free 4-week programme of CBT with a trained Therapist Mentor
- Unlimited access to a telephone councillor 365 days a year, 24/7
- A UK wide network of Mental Health First Aiders
- Competitive salary
- Free Hot Drinks on Site
- Dress Down Days
- Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
- Company Pension Scheme
- Charity fundraising events

**checks are completed to satisfactory standard.


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