Sales Assistant: Ice Cream Parlour, Ft

**Job Description: Sales Assistant Full Time**

**Permanent and Seasonal Positions Available**

**Company Overview**
Minchella & Co is a renowned family run, multi-award winning manufacturer retailer of ice cream who mainly distribute their range of products through their two outlets in South Shields.
The product range consists of luxurious sundaes and hot drinks, smaller take away ice creams and hot snacks.
All food and drink is available for sit in and take away service.
‘The Walkway’ parlour is located on South Shields sea front, over the years has developed an excellent reputation with the local community and its wider customers base.

Minchella & Co is a seasonal business, and weather dependant. A typical season is from; September to April, off peak, open morning to late afternoon.
May to August, peak, open morning to evening. Our weekly trends are:
Monday being quietest day, gradually increasing to Sunday being our busiest.

Minchella & Co pride theirselves on producing high quality ice creams, being a named sponsor of South Tyneside Events, and contributing to ethical sourcing of food and packaging.

We look forward to welcoming a new enthusiastic member of our team.

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**Locations**

Minchella & Co
Sea Road
South Sheilds
Tyne & Wear
NE33 2HT

Minchella & Co
Sea Road
South Shields
Tyne & Wear
NE33 2LD

On a number of occasions over the summer, we operate our mobile ice cream units at local and private events, mostly situated at Bents Park, South Shields, however locations can be situated further afield. Sales assistants from our retail outlets are asked to work at these events, the skillset required is broadly the same as working in our parlours. The mobile unit(s) can be staffed by an individual, or a team of staff. The staff levels depend on the event attendance and which are forecasted and arranged prior to the event, to ensure the appropriate level of sales assistants.

**General**
Overall, you will be responsible for delivering a high level of customer service, assembling and creating ice cream, hot drinks and snacks to our company standard, adhering to food hygiene and other safety policies. It is also your responsibility to create and maintain positive working relationships with your team mates and to support the managerial team.

Our company adopts a continuous improvement approach. We therefore recognise that there are always improvements that can be made to our procedures and workflows in order to make them efficient and effective. Your own input and suggestions would be welcomed, and your ability to assist in delivering new implementations would be relied upon.

The parlour is located in a popular seaside location on the coast of South
Shields, in summer the parlour gets very busy. This locations can transition into to fast-paced working environment quickly and sometimes with short notice.
Therefore a certain level of flexibility is required which may involve asked to

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come into support or cover staff if required or in off peak times, being sent home on quiet days. We try to plan the rota as best as possible to keep this to a minimum.

The general duties require you work on your feet for a high percentage of your shift, which can be physically demanding.

**Responsibilities and Duties**
- Have a depth of understanding of products on sale, such as ingredients, manufactures instructions and prices.
- Being part of a team to ensure the opening and closing checks are carried out.
- Stock levels on the counter are prepared, maintained and suitably altered depending on the time and date, supply and demand or as requested by the management.
- Carrying out methods of service efficiently and effectively, adhering to training set by the management, ultimately delivering an excellent level of customer service in a fast paced environment.
- Barista duties comprising of, making and blending a variety of hot drinks such as coffee, tea hot chocolates. One to one in house training is provided.
- Presentation of finished goods are to a high industry standard. This is a display of your work and the companies achievements over generations and should always be of a very high standard.
- Carrying out a customer transaction process;
- Accepting the customers orders
- accurately inputting this into our epos system - registering cash or card payment.
- Familiar with the allergen and intolerance procedures, and ensuring the safe assembly of products when catering for such requirements.
- Adopt a ‘clean as you go’ attitude during service, cleaning utensils and containers to avoid untidiness and to ensure safety.
- Adhering to HACCP procedures of the front of house service system.

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- Following the cleaning procedures of equipment.
- Following the cleaning procedures of crockery, cutlery.
- Following the assembly, disassembly and cleaning procedures of equipment and machinery.
- Ability to drop on