Sales Support Administrator

2 weeks ago

Batley, United Kingdom GEM Scientific Full time

Gem Scientific - part of the SLS group, a leading distributor of laboratory equipment, consumables, and niche test kits, is currently seeking a highly motivated and experienced **Sales Support Administrator** to join our team in Batley, West Yorkshire. You will join us on a full-time Mon-Fri, permanent basis and in return, you will receive a competitive salary.

**About the role**:
We have identified the need for a Sales Support Administrator who will support our current customer base. You will be the key contact for numerous long-standing Gem Scientific customers responsible for enhancing the customer relationship.

**Key responsibilities**:

- Communicating with existing customers to understand their needs and requirements and identify sales opportunities. Cross-sell and up-sell additional services and products. Manage all opportunities through the company CRM, and close deals to secure revenue. Actively make sure that customers are satisfied with their purchases. Clearly communicate customer requirements internally to ensure customer and company expectations are met. Collaborate with the Sales Team to implement the company’s sales strategy to achieve company objectives. Produce an action plan for sales activity that is to be regularly updated. Understand each customers buying process and execute a defined sales process while adapting to each customer’s situation. Ensure individual key performance indicators are met.
- Experience working in an Admin Sales role. Able to prioritise your workload and time management. Excellent written and verbal communication and presentation skills. Proficient in Excel. Ability to use own initiative to identify and develop relationships with key decision makers in target organisations. A strong team player capable of working towards individual and team targets. Hard working, self-motivated and enthusiastic.
Nice to have:

- Experience with Sage. Experience in the industry.
**About Us**:
Established in 1997, Gem Scientific - part of the SLS group has been supplying laboratory equipment and consumables to businesses. Our extensive product portfolio includes scientific consumables, laboratory and specialist equipment, hygiene systems and chemicals for supply into a whole range of different industries.
Gem Scientific's mission is to continually develop our staff, products and the services we offer to exceed our customer and employee expectations. We strive to add real value to our clients by delivering the highest quality products and services supported with our professional, flexible and personal approach.

We are very customer-focused, and our success is thanks to the personal service we offer. The post holder is expected to uphold our image of being approachable and supportive.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including**:

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