IT Support Analyst
3 days ago
An excellent opportunity for an IT Support Analyst has arisen to join a successful law firm going through exciting growth.
The IT Support Analyst will be the first point of contact for IT-related issues across all offices and will provide support, assist with internal projects, and maintain systems whilst providing first-class service throughout. This role is part of the Technologydepartment and will offer a rewarding challenge for an enthusiastic IT Support Engineer.
This is a hybrid role with a focus on providing excellent customer service.
**Technical Knowledge**:
- Supporting users in Microsoft 365 including Azure Active Directory, Intune, Exchange Online, Defender ATP, SharePoint and Teams would be advantageous but is not essential and full training will be provided.
**Personal specification**:
- Proven experience in a similar position.
- Communication - Clear, accurate, effective and timely communication, written and oral.
- Understanding of common hardware
- Teamwork - Able to work effectively and collaboratively with colleagues and peers
- Prioritisation - Effectively prioritise requests/workload to ensure that they are dealt with in order of priority
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