Customer Service Representative

1 week ago

Long Eaton, United Kingdom Sunspel Full time

We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics. Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

**Customer Service Representative**:
**The Role**

Sunspel are now looking for an experienced Customer Service Representative, to join the team. The role of Customer Service Representative is essential in providing an excellent shopping and service experience to all our customers.

**Specific responsibilities**:

- Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels
- Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct
- Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases
- Fraud checking and processing all orders that come through the website
- Process returns and refunds in a timely manner
- Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

**Experience and Skills**:

- Proven track record of working

effectively and efficiently within a customer service environment
- Experience with an online luxury retailer would be beneficial
- Good administration and numerical skills
- Excellent IT skills, including Outlook and Microsoft
- Experience with using Freshdesk and Shopify would be

beneficial
- Passionate about your work with a ‘can-do’ attitude
- Excellent verbal and written communication skills
- Well organised, systematic and logical
- Highly motivated with a disciplined approach to problem

solving
** This**
**is a full-time role based at our head office in Long Eaton, Nottingham.**

**To apply, please send a CV and

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